Proposition Consultant

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09 April 2021
Phoenix Group
Location: Edinburgh
Salary: Up to £47,000
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Job Description

Up to £47,000 Depending on Experience + Excellent Benefits


Contract: Permanent

Can be based anywhere throughout the UK (within commutable distance to offices in Edinburgh, London or the Midlands)

At the Phoenix group, we are passionate about helping people achieve a more secure and sustainable future. We pride ourselves on putting our customers and clients at the heart of what we do listening and responding to their needs. Standard Life, our pension brand in the workplace and retail space, has resonated for a long time now. Our UK Proposition team is tasked with shaping and designing innovative propositions in line with changes in our clients' and customers' needs to get, and stay, ahead of the game. As a result, we have an exciting opportunity within our Customer Proposition team.

The role

Youll have the opportunity to work on a broad range of initiatives within our Customer Proposition team. This could be anything from developing and enhancing solutions to help our customers save for their retirement through to supporting them with their wider savings goals as part of our overall financial wellness programme. This will involve:

Delivering new solutions: You will own and deliver new solutions from pilot phases to full roll out. These are key to enhancing our customer proposition and will provide our clients and customers improved and innovative services.

Identifying and monitoring key performance indicators to demonstrate success and value to the business, clients and our customers.

Leading a team of subject matter experts across different business functions to make sure the solutions are fit for purpose.

Supporting our Distribution area in presenting the new solutions to our clients.

Identifying new opportunities: Using external an internal insights and data, and market and industry trends youll help to identify new opportunities across our channels.

Supporting Senior Managers on development of business cases for large projects.

Ensuring any identified risks and issues are resolved to manage our conduct risk.

Ensuring that all wider stakeholders in the business are kept up to date on our developments. 

Desirable experience

Previous experience working with fintech or third-party companies to deliver new solutions.

Ability to demonstrate that you have delivered a customer journey enhancement or improvement.


People are more than qualifications. So we might like (but certainly won't insist on)...

Being educated to degree level or equivalent professional qualification

A relevant business qualification

What you might be doing at the moment…

Perhaps you have similar experience with consultancy firms, research agencies, insurance providers or fintech companies. Perhaps you are a veteran of the big banks or one of our competitors. If this sounds like you, then wed love to hear from you.

We value diversity in our workforce and welcome enquiries from everyone.

Closing date: Friday 9th April 2021.

Work Permit:

All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.