Relationship Manager

At Phoenix Group, our talented people act with integrity, deliver on promises and care about our customers, charities, and our role in the wider economy. We\'re really proud of our legacy of helping our customers plan responsibly for their future. We utilise our diversity of outlook and unrivalled expertise to serve our customers better than anyone else. Working together for the right reasons we can achieve great things; for you, for our customers, for the business, and for society as a whole.

Our mission is to improve returns for our policyholders and deliver value for shareholders. To achieve this, as part of our innovative business model, we engage with a number of key strategic partners for the provision of investment management, fund accounting, custody and middle office services.

You will be based in the Relationship Management team and will drive the Phoenix relationship management agenda with a number of our strategic and critical partners. The team aims to build successful, profitable and sustainable partnerships through a strongly collaborative approach and demonstrating adherence to the Phoenix Supplier Management Model. 

We are looking for a Relationship Manager, initially on a 12 month fixed term contract, with a focus on investment management and fund accounting. Reporting to the Senior Relationship Manager, you\'ll be responsible for managing many aspects of the relationships with a number of our strategic partners.

Key Responsibilities

• Establishing and developing the relationships with our partners.

• Engaging with and supporting the business relationship owners and other key stakeholders across the business in their day to day engagement with our partners.

• Providing contractual and commercial support to the business as required.

• Ensuring that the Phoenix oversight model is effective including taking a leading role across governance meetings.

• Reviewing and analysing partner performance across a range of SLA\'s and KPI\'s

• Monitoring service improvement plans and supporting the delivery of strategic/operational initiatives and projects as required.

• Supporting a significant change agenda requiring managing multiple parties and business areas

What We\'re Looking For

Essential

• A talented professional who can demonstrate strategic achievements from successfully managing key suppliers or service providers in the financial services arena. 

• Working knowledge of fund accounting and/or investment management.

• Strong relationship management skills with the capability and perseverance required to achieve win:win outcomes with our partners.

• Demonstrable commercial acumen with a good understanding of contracts, obligations and service level agreements (SLA\'s)

• Effective supplier performance management supported with creating and producing MI.

• Good attention to detail and first rate analytical ability, backed by a forward thinking \'can do\' mentality and a proven track record in successfully managing conflict and dispute resolution issues

• Solid negotiation, communication, reporting and presentation skills.

• A practical understanding of the regulatory and legal framework relating to the financial services sector would be highly desirable.

Desirable

• Previous experience within Life & Pensions industry 

What We Offer

Bring your \'whole self\', skills and dedication to the Phoenix Group and we\'ll recognise your effort, support your development and help to drive your ambition. We\'ll ensure you\'re rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, private medical insurance, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestylex flexible benefits. 

Join us and you join a unique organisation. It\'s not just the 14 million policyholders we serve, or the £300 billion of assets we look after. Or that we\'re a FTSE 100 company that has been listed as one of the UK's Top Employers for nine years running.  It\'s our talented, inclusive and diverse workforce that makes us a success.  We offer flexible working opportunities ensuring we attract and retain the very best of talent. Find out about more about our people\'s stories, our values and our commitment to diversity. 

Online Interviews and Onboarding

All our interviews, onboarding and new joiners are now managed remotely.  We have in place a strong virtual support network to ensure new colleagues are supported and developed as they navigate their first few months with us

About Us

Phoenix Group is a member of the FTSE 100 index and is the UK\'s largest long-term savings and retirement business. We specialise in the acquisition and management of Heritage life insurance and pension funds. We\'ve businesses in the UK, Germany and Ireland and hold a broad range of both Heritage and Open products split across three key business segments: UK Heritage, UK Open and Europe.  Our open business manufactures and underwrites new products and policies to support people saving for their future in areas such as workplace pensions and SIPPs, primary under the Standard Life brand. And we market corporate pension trustee services and manufacture products to be sold under other brands. Did you know Phoenix Life manufactures SunLife\'s market leading Guaranteed Over 50\'s plan? 

We value diversity in our workforce and welcome enquiries from everyone.