Business Banking Product and End to End Manager

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26 January 2021
Lloyds Banking Group
Location: London
Salary: 68764
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Job Description


Lloyds Banking Group

At Lloyds Banking Group, we’re driven by a clear purpose - to Help

Britain prosper. Across the Group, our colleagues are focused on making a

difference to customers, businesses and communities. And as the UK's largest

retail and commercial bank, we have a footprint that touches nearly every

community and household in the UK.

Our brands, our services and our business span every aspect of banking and

finance, including some of the biggest names on the UK's high streets. That

gives us a big responsibility to support the UK economy, and we have a clear

strategy to put customers first - and achieve our vision of becoming the

best bank for customers.

Retail - Consumer and Business Banking

Consumer and Business Banking encompasses the teams supporting our current

accounts, savings, mortgages and business banking customers. The team also

manage all our mortgage intermediaries, shape customer treatment strategy

for all customers in financial difficulty, set our Retail-wide Fraud and

Financial Crime approach and manage the European Retail businesses.

Collectively, our teams support over 20 million personal customers (across

all our brands) and 1m business customers in meeting their short term and

long term financial needs. Together, we work to deepen engagement with our

customers whilst maintaining commercial success in response to the market as

well as economic and regulatory factors.

Sound like your kind of place?

This is a busy, varied and exciting opportunity for a Product Manager to

shape the way we support small business customers lending needs at an

exceptionally difficult climate.

What you’d be getting involved with..

While you’ll have the opportunity to get involved in a wide range of

activity, the key focus of the role will be to:

 * Review and manage our pricing and proposition in an increasingly

competitive market

 * Deliver against our lending strategy, ensuring we are meeting customer

needs and delivering against financial objectives by providing compelling,

customer-focused products and processes including comprehensive end-end

ownership of the customer journey

 * Own our sales processes during a period of transformation, ensuring we

can offer the products and services customers want in their channel of

choice both at the point of sale and throughout the lifecycle of the

customer product

 * Ensure we’re delivering against our regulatory objectives and

proactively managing our risks

 * You may have some line management responsibilities

About you...!

 * You'll have the ability to build strong collaborative relationships

 * You'll love to solve problems and challenge the status quo with

innovative ideas

 * You'll enjoy verbal and written communication

And the skills/background you’d possess..

 * Analyse key themes using data from a wide range of sources and identify

possible impacts on customers, commercial outcomes or our risk profile

 * Identifies and evaluates complex expertise-led solutions against a range

of criteria to find the ones that best meet business and customer needs

 * Develops and delivers initiatives through the ability to build

relationships with and influence a wide variety of stakeholders including

Finance, Risk, Legal, Credit & Distribution

 * Ability to distil complex information and present in a succinct and clear

format through both written and oral presentation

 * Grows own capabilities by pursuing and investing in personal development

opportunities working within existing development framework

What you'll get in return..

In addition to the salary quoted the position also offers:

 * Discretionary Performance Share Award

 * Generous pension contribution

 * A flex benefits cash pot you can adjust to suit your lifestylex (4% on top

of your basic salary)

 * Private health cover

 * Access to share schemes

 * 30 days holiday plus bank holidays

In return for your expertise, you’ll enjoy our dedication to your

ongoing personal and professional development. Here, you'll grow as a person

and develop your career. As a valued member of our team, we'll support to

grow and advance you through excellent training and progression

opportunities. Our customers’ experience and success starts with


We're focused on creating a values-led culture and are committed to building

a workforce which reflects the diversity of the customers and communities we

serve. Together we’re building a truly inclusive workplace where all

of our colleagues have the opportunity to make a real difference.

This role is flexible and any location will be considered. The salary on

offer for this role is between £49,743 and £68,764 depending on location.

Work Permit:

All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.