Part Qualified Customer Driver

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25 January 2021
East Coast Trains
Location: Newcastle Upon Tyne
Salary: Competitive Salary
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Job Description

Part Qualified Customer Driver (Part Qualified Train Driver)

Who we are:

We are East Coast Trains Limited (ECTL), a brand-new transformational, innovative and digital open access train company who will provide regular, cost effective 100% electric train travel between London and Edinburgh from Oct 2021.  We will be an alternative to flying that is cheaper, kinder to the environment and just as time effective as taking a domestic flight.

Our people are our key to success.  We need an engaged, empowered, multiskilled and flexible family of colleagues who live and breathe our East Coast Trains Limited values of:

Fresh thinking and Innovation to delight customers

Service performance and excellence in everything we do

Challenging and disrupting industry norms

Collaborative and consistent in what we do

Lean and agile in our approach

Providing a healthier, safer and environmentally sustainable approach to everything we do

There is more information about us here.

About the role:

Your primary role as a Customer Driver is to safely operate the trains ECTL run, keeping to a strict schedule whilst keeping customers and colleagues safe.  Part of the role will also be to provide excellent service to our customers, keeping them safe, fully informed and satisfied.

Our commitment is that we will provide great value services, direct to city centres, whilst also building relationships with local communities along the route. 

About you

You will already be a Qualified Train Driver who doesn't hold a European Train Driving Licence.  With excellent concentration and observation skills, you will have a safety conscious approach to work with a proven safety record.  In this role, you will act as a representative of ECTL, promoting our image and delivering a great customer experience at all times.

Although there are no formal educational requirements for this role, you must:

Be over 20 years of age

Be flexible in the hours you are available to work. The role of Customer Driver will also require some stay away from home.

What you'll get in return

A competitive salary

Minimum of 10% contribution to your Pension (5% employer and 5% employee)

25 days Holiday plus National Bank Holidays

Travel Offers for Bus and Rail*

Payroll Giving donate directly from your pay to a Charity of your Choice

Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more

All employee Share Schemes*

Save as You Earn - gives you the opportunity to save a regular amount each month for three years. At the end of the savings period, you can use your savings to buy shares at a discounted price set at the start of the Scheme, or take your savings as cash.

Buy as You Earn - allows you to buy shares each month, with 2 free ‘matching' shares for each 3 shares you buy. You can vary the amount you save, or stop it at any time. You need to participate in the scheme for at least 3 years in order to receive the matching shares.

Employee Assistance Helpline free, confidential employee support service provided by an independent provider

*after 6 months of employment

At ECTL we value diversity. We are a progressive and inclusive one family employer First time, every time. We value differences such as age, gender, LGBTQ+, ethnicity, religion, and disability.  All our colleagues have a voice and are supported to be their authentic selves at work. There will be no demarcation of roles and everyone will play a part in the decision making of the company. 

Interested? If you do have any questions or require a full role profile, you can contact us directly at

Work Permit:

All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.