On Call Customer Service Assistant - BOS

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20 January 2021
Lloyds Banking Group
Location: All Locations
Salary: 18200
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Job Description

Title: On Call Customer Service Assistant - BOS - Kirkwall

Location: Orkney, Scotland


Come and join Bank of Scotland to give our customers the support they need

to make well-informed decisions, and in turn support the Group’s

purpose of Helping Britain Prosper. Whether it’s saving, spending or

borrowing, we want you to help our personal and business customers navigate

through their individual journey.

Bank of Scotland is proud to serve Scottish people, businesses and

communities with guidance and support from a traditional relationship Bank.

We care about our customers and about Scotland. Having supported Scottish

people and businesses for over three centuries, we have the expertise and

gravitas that customers find reassuring.

Our branches add value by providing the human touch in the modern digital

era, supporting customers with complex needs. We offer a comprehensive range

of financial products and services –shaped to suit individual needs.

Your Purpose 

As an On-call Customer Service Assistant you'll contribute to a team that

helps welcome new and existing customers, genuinely getting to know them to

help with their financial and service needs via a choice of channels. You'll

focus on helping our customers by developing long term relationships through

extraordinary personal service. Delivering an excellent customer experience

will be key, ensuring all customers are dealt with efficiently and expertly.

You’re there to ensure fair outcomes for all customers including

those that are vulnerable and make appropriate referrals to the right person

or channel of choice. By modeling the Group Values, Behaviours and Code of

Responsibility you’ll help us deliver excellence.

Being our customers’ first point of contact - - a dependable,

trustworthy person in the branch will be critical. Working across several

branches you’ll develop new relationships, build a network to support

your future career and see first-hand the impact you can have.

Your Hours 

Being employed on a 12-month, fixed-term contract, working 15 hours a month,

with the possibility of working up to an extra 40 hours. You'll work various

hours which will typically cover our customers peak demand times, as well as

during holiday periods.

Because customers visit several branches, we need you to work flexibly as

part of a dedicated team across different branches in the local area.

Our branches are open at varying times Monday to Saturday (with some opening

Sundays). To ensure we can support our customers when they need us so your

flexibility will be needed at key times.

Because we value your flexibility, we'll do our best to facilitate working

hours that are suitable to both you and the business.

Our award winning flexible working will allow you to complete that project

for your college studies, pursue other interests, or enjoy spending time

with your family, grandchildren or friends – you could find a

work/life balance that suits you.

We have advertised our full-time salary, however, this will be pro-rata for

reduced hours working.

Your Day

 * Greeting customers as they call or visit our branches

 * Helping them with many of their day-to-day queries or to use our


 * Supporting a number of branches within your local area

 * Really getting to know your team and your colleagues, working with your

team to make life easy for our customers.

 * Supporting initiatives within the local community

Your Future 

You’ll open up a range of opportunities to learn, grow and develop

with us and our broader Group. From the beginning we’ll give you

excellent training and all the support you need, regardless of whether you

have previous finance or banking experience.

Demonstrating some of your key skills, including:

 * How your friendly approach has helped to identify customer needs and

exceed their expectations.

 * That your attention to detail, and your dedication to taking ownership

are key to meet our customer needs.

 * How you can work independently and collectively with colleagues to

achieve the right outcome.

 * Demonstrating that by following processes and procedures you're able to

resolve customer enquiries

Your Benefits 

Our colleague reward package can be tailored to suit your lifestyle.

You’ll benefit from a wide selection of options that fit your

individual needs including a host of flexible benefits from private

healthcare, colleague share schemes, pension schemes to buying or selling

your holiday allowance.

If building a great team with an inclusive environment where customers,

colleagues and communities are appreciated every single day is as important

to you as it is to us – you can help us build a bank of the future by

applying today.

You Joining Us. Together We Make It Possible. 

Our roles generate a lot of interest and occasionally we have to close the

adverts slightly earlier than stated on our website. So if you think working

with us could be right for you, please apply now.

The diversity of experience amongst our colleagues makes our workplace

outstanding. We recognise that everyone is different, and we value the

unique differences that each of our colleagues brings to work every day

which is why together, we'll help Britain prosper and become the Best Bank

for Customers. As part of Lloyds Banking Group we’re proud of the

culture we’re building.

Apply today to an organisation that values your contribution and empowers

you to make a difference.

Work Permit:

All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.