Apprentice Sales and Customer Service

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21 November 2020
Home Group
Location: Tyne & Wear
Salary: £4.55 per hour
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Job Description

Sales and Customer Service Apprentice (Level 3)

24 month duration (with career progression opportunities available)

Full Time (37.5hpw)

Salary £4.55 to £8.72 per hour, depending on age (this is reflective of NMW)

plus youll achieve an accredited professional qualification (which we pay for and give you time to study towards how awesome!)

Shaping our future with brilliant apprentices! Thats when it hits home.

At Home Group its critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe well engage with you digitally where possible. 

At Home Group, were building for the future. Were building homes, independence and aspirations supported by our brilliant apprentices who are our next leaders, achievers and future industry thinkers. 

So whats so great about our apprenticeships? Well, your wage will be higher than the national apprenticeship minimum wage, so start planning what to spend that extra cash on! Youll be employed for a 24 month period to get stacks of experience and launch your career and if you work hard and do well theres a great chance that youll go on to enjoy a permanent role within Home Group.  The good news is that the majority of our apprentices do stay with us. So, this really could be the start of a brilliant and rewarding career!

Some of our apprentices say "Working at Home Group enables me to earn while I learn and without university debt” and "I would happily tell anyone thinking of becoming an apprentice that it provides a worthwhile qualification and experience that could lead to a very good career".

About the role                        

At Home Group we design, develop and deliver new homes to the market for sale across the county and the brilliant news is that the profit we make from selling these homes goes back into our business and helps us to support our customers and communities.

Within our sales department we have several regional teams that oversee new homes sales and marketing so joining us as a Sales and Customer Service Apprentice youll have the chance to work across a wide variety of areas, gaining fantastic breadth of knowledge and practical experience.

Youll report into one of our experienced Sales Manager and also have a mentor from within the team, someone who does a similar role, who will offer additional guidance and support. Well make sure youve developed a wide range of skills across the entire sales lifecycle in no time! On completion of the apprenticeship you will be well on your way to becoming a Sales Executive.

Your academic learning will be delivered by one of our expert apprenticeship delivery partners where you will be supported with time to attend all learning and complete your studies. You will be thoroughly supported by an experienced tutor as well as your own team who will make sure you have access to the learning materials and practical experience to make a success of your apprenticeship and achieve your qualification.

We work in a professional business environment and were all passionate about our jobs - but that doesnt stop us maintaining a sense of fun. Youll work in a great team alongside Chris, who has over 17 years experience in property sales and lots of knowledge to pass on. He relocated from Manchester to the Newcastle when joining Home Group nearly two years ago. He is the Regional Sales Manager for the North, managing three teams, covering Yorkshire, North East & Cumbria. In his spare time he enjoys watching and playing sports as well as spending time with his wife and kids exploring their new North East home.

Who were looking for

We need you to meet our entry requirements which is 5 G.C.S.Es grades A-C (including English and Maths) or you could have a minimum of two years of related experience.

Youre going to really impress us if youre proactive, professional and eager to gain new skills in a customer service and sales environment. Youll be a top communicator, persuasive, driven and able to work on your own initiative. Were a high-tech organisation so we need you to have good IT skills too.  

Were different at Home

Home Group play a big part in tackling prejudice and discrimination.  We want you to be yourself at here and value everything that makes you unique. So whatever your race, sexuality, disability, religion, gender or even non-gender, we recognise and celebrate your differences. Together we make Home Group a great place to work!

Whats on offer?

Our apprenticeship programme, is a combination of a nationally accredited professional qualification, a competitive salary as well as a fantastic range of benefits, will make a real difference to your life inside and outside of work.

Youll also be offered coaching, enjoy a range of benefits which include high street discounts, tech schemes and health benefits such as gym discounts, and youll get an NUS Student Discount Card for even more savings. Check out our Apprenticeship Information Pack and find out more.    

Our apprentices say ‘So pleased I will be getting an NUS (student discount) card from my employer another reason to say that Home Group is a great place to work.

To top this off, we also have a full recognition scheme including an annual Apprentice Award Ceremony will you be our next future Star?

Want to know more?

If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! Youll be able to download the Sales and Customer Service Apprentice Job Description and find out more about Home Group.  Weve also got this brilliant Apprentice video which shows you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!

The job for you?

Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and your covering letter (dont forget to attach this, as we really want to know more about you!). If you need them, weve also got some great templates to help you.

Work Permit:

All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.