Repair Controller

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31 October 2020
Direct Line
Location: Bristol
Salary:
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Job Description

The role

What were looking for:

You will manage and coordinate the workflow of repairs within DLG Auto Services, ensuring financial, volume and quality targets are achieved, ensuring high quality repairs within company procedures to maximise customer satisfaction. The effective management of the productive and support departments, and providing the delivery of high standard of engagement, motivation and employee relations.

This will include

The management and co-ordination of productive and support staff to ensure effective workflow of repairs to meet the volume, sales, cost and customer/quality targets.

Ensuring all Blueprint/Procedural/BS10125 regulations are adhered to at all times.

Accountability for meeting and improving on customer satisfaction targets . 

Achieve and maintain and embed all “best practice” and “lean activities” as dictated by business strategy.

Achieving budget sales and cost targets weekly, monthly and annually

Ensuring all health and safety policy and procedures are followed at all times with all staff utilising safe working practises and monitor the correct use and storage of PPE.

Achieving plan departmental and site productivity by effective holiday planning, workshop loading, scheduling, motivation and performance management of the productive staff.

Apply Standard Operating Procedure in accordance with policy standards

Ensuring regular 1 to 1s and quarterly reviews are undertaken in a timely manner and ratings are correctly applied.

You would have previous experience in a similar role with the following skills/knowledge

Experience of high volume accident repair management and scheduling

Thorough understanding and experience of BS10125 regulations

Knowledge and experience of Thatcham repair methods

Who youll be working with:

We know youve heard this all before, but the culture here at DLG really is something else. We embrace our individuality youll see it in the way that we think and work, its all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be for customers, colleagues and the business. Its an indefinable “DLGness” that makes us who we are, and wed love for you to be a part of it.

What well give you:

Rewarding you is important to us, that's why we'll recognise your hard work and support you give our customers every step of the way with a very competitive salary and an industry leading reward package

Our teams are always supporting their local communities and love getting involved in charity events and family days.

Work Permit:

All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.