Service Designer

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28 September 2020
Citizens Advice
Location: London
Salary: £38,081
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Job Description

Salary: £38,081 plus £3,520 London Allowance

Employment type: Fixed Term

Department: Customer Journey

Hours per week: 36.15

Interview date: TBC

Contract Duration: until 31 March 2021

About Citizens Advice

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.

Diversity and inclusion

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Princes responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The Role

Were looking for a Service Designer to join our service design team working on services that deliver support to people and communities across the country. Youll work within our multi-disciplinary ‘seamless customer journey team to create change across our service, so we provide a seamless customer experience for our clients, whatever channel or part of the service they use.

Youll be:

-      working to understand user need and the strategic direction of the organisation

-       generating service concepts

-       planning and facilitating co-design workshops

-       actively prototyping and testing design ideas

Youll need experience applying the service design process in a fast paced, iterative environment.

Were interested in people who can see the bigger picture and also be able to get into the detail when needed.

Please note, in the event of a high number of applications, we reserve the right to close the application early.  

Work Permit:

All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.