Supported Living Coordinator

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12 August 2020
Home Group
Location: Suffolk
Salary: £19,000
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Job Description

Supported Living Coordinator CQC Services


Full Time (37.5 hpw), Permanent

Salary £19,000 to £20,125 pa rising to £24,000 through length of service

£9.72 per hour with the addition of, Sleep-in Shifts of £35.00 and On Call Shifts of £14.30 per shift

Plus, brilliant benefits!


Empowering customers to live rewarding and happy lives. Thats when it hits home.

At Home Group its critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently for the moment, so to keep you, our customers and ourselves safe well engage with you digitally where possible. 

We have a fantastic opportunity for a brilliant Supported Living Coordinator like you to join our fab and supportive team.


Youll be joining our Urgent Respite CQC service in Suffolk that supports adults who have learning disabilities, autism and/or mental health problems.  We are super proud that we are delivering this specialist service as part of the transforming care pathway to prevent hospital admissions. We do this by supporting people in a number of settings, whether this is accommodation based support in our bungalow in Kesgrave, Ipswich; within customers own homes; or providing urgent respite to people who have less complex needs (but whos usual care has broken down) in a range of different locations. We will soon be moving to a purpose-built building in Kelly Road, Chantry which we have designed to meet our customer needs in self-contained flats.


Youll be supporting our customers to live their day to day lives as independently as possible. No two days are the same because everything we do is “person centred” around our customers.  Each day will inspire and challenge you.  So, you may be helping with personal care in the morning and supporting with meal planning in the afternoon.  The next day you might be off to the seaside together for fish and chips!


Theres lots for you to do, from leading on caseloads, risk assessments, support planning, goal setting as well as regular reviews. Youll also be partnering with local agencies and may be required to administer medications.  You will constantly learn new things and be stretched professionally, emotionally and practically; your learning will be immense.


Customer quote

My mum is very grateful as she has told me that I am growing up and becoming more mature which makes me feel proud.  This is from all I have learnt from the team at the bungalow. -BM


About our team

Our team describe themselves as really friendly and approachable. In fact, when new members have joined us in the past, its been said that they felt welcomed by colleagues and our customers from day one!

Were also super passionate about supporting customers and celebrating their achievements. With colleagues as warm and team spirited as ours, were not just a team were a ‘work family! Our manager is Hannah who has been with this service from its very beginning two years ago. We also have Leila, our Client Services Manager who has only been in post a few months but is loving it!  There are around 25 of us in the team and we dont just love to support our customers, were there for each other too! 


Working hours

Youll work on a rota basis as this is a 24/7 service and take your turn working days, evenings, weekends and bank holidays and possibly occasional sleep-ins. We have dedicated waking night workers but there might be occasions we ask you to work flexibly and cover these. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!



Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank.  You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.


About you

Youre passionate and motivated. To you providing care and support is more than just a job, you make every customer feel valued and respected. Youre compassionate and use your unique empathy and creativity skills to help our customers reach their full potential. Treating your customers with integrity, you ensure that they maintain their dignity at all times. 


Youll help change our customers lives (and our services) for the better by undertaking risk assessments, support planning, goal setting and regular reviews. Youll create bespoke and personalised support plans with and for your customers.  Each plan will look to meet our customers individual potential and long-term goals, making sure they meet safeguarding and confidentiality requirements. Youll also have responsibility for coordinating our support workers, apprentices and volunteers, and working collaboratively with external agencies, to assess and engage support for our customers. 


Must be able to use tech

To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!) Youll be issued with or have access to the latest kit, which could include a Surface Pro and mobile and a lone working support device to help you when youre out and about.




To make sure our customers are well supported, its important that you have worked in a care and support environment before. It isnt essential that this has to have been a CQC Registered Service but, it would certainly be a great advantage. You will have a great understanding of professional boundaries, responsibility for safeguarding, risk assessment, confidentiality and have experience in case management.  Dont worry, we wont drop you in the deep end, well help to you understand how things work at Home Group!



Driving nice to have/public transport

As this is a both an accommodation and outreach role, youll need to travel around to spend time with your customers. You would need to have business insurance or could do this role using public transport (well even issue you with a travel pass!), or if you drive and have access to a car that would also be amazing! (we pay your expenses to cover this use!)


When you join, youll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you dont have a transferrable one.


Want to know more?

If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the supported living coordinator job description, and find out more about Home Group. Weve also got some short films that show you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!


To apply

Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, weve also got some great templates to help you.


Youre unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

Work Permit:

All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.