Welfare Consultant

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04 August 2020
University of Exeter
Location: Exeter
Salary: £35,845 up to £46,718
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Job Description

Job reference - R72955 

Salary - The starting salary will be from £35,845 up to £46,718 (pro rata if part time) on Grade (F), depending on qualifications and experience. 

Package - Generous holiday allowances, flexible working, pension scheme and relocation package (if applicable). 

We are seeking 2 professional Welfare Consultants as part of the University’s exciting new out-of-hours welfare service for students.

These part time evening posts (25.5 hours a week) are available from August 2020, working on a rota basis to cover seven days a week from 3.00pm to 11pm.

About the role

These posts plays a key part in the University's offering of pastoral and welfare support for students.  You will act as the first point of contact between 3pm and 11pm, providing first response for students experiencing personal problems and difficulties, and will coordinate a response and provide support which is tailored to individual students' needs, signposting and referring to specialist support. This will include responding to mental health crises, liaising with other University staff and external agencies as appropriate.

You will sit under Wellbeing Services and report to the Welfare Operations Manager, but your work will involve extensive networking and liaison with individuals in Student Residences, security services, academic Colleges and across a range of other services.   In addition to working directly with students, you will offer advice and support to other members of staff, and will also have the opportunity to contribute to the development of policies and procedures. 

About you

We are seeking candidates who are able to combine exceptional interpersonal skills with a resilient attitude, and a practical, solution-focused approach.  In return we will provide an exciting, varied and rewarding role within a dynamic and supportive team, committed to providing the best possible experience for our students. 

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2019). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2017.

Our research income in recent years means we’re fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today through this. 98% of our research is of international quality (2014 Research Excellence Framework) We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Exeter is one of only a few UK cities to have been designated as a . In 2019, Devon was voted as having the best quality of life of anywhere in England and Wales, making it a popular choice for both work and study.

Equality, Diversity and Inclusivity at Exeter

With over 22,000 students and 5,500 staff from 180 different countries we offer a diverse and engaging environment in which to work. We are an equal opportunity employer, a Disability Confident employer and an Athena Swan accredited institution. Since 2019, the university has also signed an Armed Forces Covenant, demonstrating the University’s commitment to supporting the Armed Forces . Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in the . 


We offer some fantastic benefits including:

41 days leave per year

options for flexible working

numerous discounts at leading retailers

onsite gyms on all of our campus’ and a cycle to work scheme

sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy

stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Please note that this post will be subject to a clear DBS check

For further information and an informal discussion about the post, please contact Sarah O’Brien, email sarah.obrien@exeter.ac.uk. 

Previous applicants need not apply.

The closing date for completed applications is 12 Midnight, Tuesday 4th of August 2020.

Work Permit:

All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.