Job DescriptionMaintenance and Contract Manager
Permanent, Full Time (37.5 hpw)
Salary circa Â£45,000 negotiable based on skills and experience
Delivering on our customer promise. Thats when it hits home
At Home Group its critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe well engage with you digitally where possible.
Its a really exciting time to join Home Group as we build more homes, independence and aspirations the vision that underpins our five-year strategy. Our commitment to deliver on our customer promise, build the right homes in the right places and be market leaders in New Models of Care, is in the hands of our brilliant people.
Working as a lead with one or more of our key contractors youll be accountable for monitoring and driving contractor performance to our agreed standards and resolving issues or disputes arising from our contractual works in order to deliver on our brilliant customer promise.
Youll have an eye on continuous improvement across Voids and Responsive. Finding creative solutions and managing change are at the heart of what you do and you enable services to rapidly improve, bringing people with you on the journey.
When you join, youll discover that its our brilliant people and culture that make a difference. We are No. 10 in the UKs Best Super Large Great Places to Work, 5th Best Place in the UK for Great Places for Women to Work, 18th in the Stonewall Top 100 and hold Investors in People Gold Standard!
About our team
Youll be working as part of our fabulous team who are super passionate about delivering a first-class maintenance solution to our customers. Our director Paul has worked here at Home Group almost 3 years now, having worked in contact centres and maintenance environments for the past 14 years. Outside of work Paul enjoys a hectic social life and when not cooking is planning his next trip with his wife Victoria!
You will have the support of a fantastic management team, our Heads of Maintenance Louise and David have worked at Home Group for between 17 and 23 years each and youll also have a team of brilliant peers to work alongside.
When youll work
Its the teams unwritten rule that you attend the important appointments in life, be it your childs school play, your partners graduation, or to get your new fridge delivered. You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!
As an experienced Maintenance and Contract Manager youll be responsible for ensuring the team delivers an exceptional and effective customer focussed maintenance service.
Customers are at the heart of all you do, and youll use your customer insight to develop new and improved services appropriate to the customers needs. Youll have excellent inter-personal and organisational skills to prioritise workloads and meet deadlines.
Here at Home Group we have invested heavily in our future and use current and up to date equipment. Youll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)
Youll have the chance to shape your own diary. However youll likely spend time on the road to effectively maintain the estates your responsible for, and have the option to work from home from time to time.
Want to know more?
If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Maintenance and Contract Manager Job Description and find out more about Home Group. Weve also got some short films that show you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!
Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, weve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!
All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.