Support Coordinator

Support Coordinator
Hartlepool, Cleveland
Permanent, full time (37.5 hpw)
Salary of £19,000 to £20,125 pa, pro rata
From £9.26 per hour if youd prefer to work on our bank on a casual basis
Plus brilliant benefits!
 
Empowering customers to live rewarding and happy lives. Thats when it hits home!
 
At Home Group its critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe well engage with you digitally where possible.
 
We have a fabulous opportunity for you to join our awesome team. We support our brilliant customers who have multiple, complex needs. They live in Scott Grange, which is our beautiful converted building, as well as in flats across the wider Hartlepool area. We help our customers with many aspects of their lives in a unique way, enabling them to tackle difficulties head-on and to thrive in the future.
 
About our team
Youll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team were a €œwork family€. Our manager is Dom, who has been with Home Group for 3 years. He spent 10 years in housing and loves almost nothing more than solving problems with the awesome bunch of people at Scotty. The team includes an amazing mix of Love Island expert, Trekkies, Mrs Hinch lovers, who all have in common the passion to support our customers in their endeavours.
 
Working hours
We provide 24-hour support to our customers each day and every day. Youll work on a rota basis mostly between 8am and 10pm and take your turn working days, evenings, weekends and bank holidays. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend it on doing the things that matter to you!
 
Bank
Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank.  You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.
 
About you
Youre passionate and motivated to help vulnerable people make positive and lasting changes to their lives. Youll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. Youll help change our customers lives (and our services) for the better by undertaking risk assessments, support planning, support delivery, housing management, goal setting and regular reviews. Youll create bespoke and personalised support plans with and for your customers.  Each plan will look to meet our customers individual needs and aspirations, making sure they meet safeguarding and confidentiality requirements. Youll also have responsibility for coordinating workload, and working collaboratively with external agencies, to assess and engage support for our customers.
 
We empower our customers to develop the independent living skills they need, to successfully move on. Together well make a difference!To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!) Youll be given the latest IT kit, which could include a Surface Pro tablet and smart phone, supported by our new online integrated IT system which means that you dont have to be in the office as you can complete support plans on the go.
 
It would be amazing if you have worked in this type of environment before, however its your €œcan do€ positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
 
As this is a community based role, you need to be able to drive, as well as having access to a car insured for business purposes. Dont worry, well pay you expenses to cover this use!
 
When you join, youll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you dont have a transferrable one.
 
Want to know more?
If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Support Coordinator Job Description and find out more about Home Group. Weve also got some short films that show you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!
 
To apply
Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, weve also got some great templates to help you.
 
Youre unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!