Home Group

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Job Description

Financial Inclusion Partner

Permanent, Full Time (37.5 hpw)
Starting Salary between £22,500 to £25,700 pa rising to £35,200 through length of service.  

Plus brilliant benefits!
That’s when it hits home
We have a fabulous opportunity for you to join our awesome and growing team in this new role of Financial Inclusion Partner. You will be joining a team of Housing Managers and a Community Housing Assistant, who work across Hertfordshire to manage our rented housing stock. The team deal with all areas of housing management including estate management, antisocial behaviour, new tenancy signups, mutual exchanges and income collection.
We are seeking a new colleague to join us, with experience of working with customers in debts, in order to offer support to our residents, who are struggling to manage their finances and who risk homelessness due to their debts with us.
We are especially keen to receive applications from people who have experience of using preventative and education based methods to work with at risk households. We need our new colleague to be confident with creating debt management and budgeting plans, experience of arrears monitoring and collection processes and confidence to work in customers’ homes and engage with vulnerable and hard to reach individuals.

You will work alongside Housing Managers to evidence that support is being offered to households with arrears. Ultimately, we need to see a reduction in debt but we want to make sure that our customers have the right support and information to do so.  
What makes us No. 7 in the UK’s Best Super Large Great Places to Work, 5th Best Place in the UK for Great Places for Women to Work, 17th in the Stonewall Top 100 and  Investors in People Gold Standard….? It’s our brilliant people and culture!
About our team
You’ll be working alongside our fabulous team who are super passionate about providing safe and stable homes for our customers and growing sustainable communities in Hertfordshire. To us we’re not just a team we’re a “work family”. Our manager is Kayley and there are 4 of us in the team. We don’t just love to support our customers, we’re there for each other too! Our three Housing Managers have worked in Hertfordshire for a long time and we are passionate about our roles. But outside of work we have interests such as travelling, reading, opera and the theatre. Our Community Housing Assistant has only recently joined our team so you can learn about Home Group together.
Where you’ll work
You’ll work across Hertfordshire, with our customers with the greatest needs. We don’t want you to spend all your time in the car though, so you will have control over your own diary to plan your day effectively. The great news is that you will have the flexibility of working either from home or in one of our local offices and we’ll give you the technology and kit to make that easy.
Working hours
It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. You can choose to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours! We would expect your main hours to be worked Monday – Friday but occasional evening and weekend work will be needed sometimes so that you can meet up with our customers, who are at work themselves.
About you
You’ll be passionate about Customer Service, and an advocate on welfare rights. You’ll provide top notch advice and support to our customers to empower them towards financial independence. You’ll work closely within the Housing Management team and with both internal and external stakeholders, aiming to support customers to sustain their tenancies.
You’ll have a great understanding of welfare benefits and rights, and be up to date on recent reforms as well as knowledge on the DWP and local authority processes. Also you’ll be our go to person on local and national charities, and funding options available. You’ll be a natural problem solver and be able to relate to people from all backgrounds, and be passionate to build our customers confidence in their finances.
Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and a mobile. So it's really important to us that you are technologically savvy or at the very least not a technophobe!
It’s important to us that you have worked in a similar environment before and have experience of income collection and rent arrears processes used within housing services. It would also be great if you have delivered 1:1 support and coaching to individuals with debt issues and have a good understanding of the options available to them. Don’t worry, we won’t drop you in the deep end, we’ll help you to understand how things work at Home Group!
It would be great if you had qualifications in financial advice, however we appreciate that you might have some great transferrable skills so we’re more interested in your experience than certificates!
As this is a community based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!
You’ll have the chance to shape your own diary. However you’ll be likely to spend around 3-4 days or so per week on the road, and working from home the rest of the time. 
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Financial Inclusion Partner Job Description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

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