Home Group

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Job Description

Support Coordinator – Level 3
Supporting Living for adults with mental health
Full Time 37.5 Hours per week
Lowestoft and Beccles
Salary from £17,600 + sleep in of £35.00 and On call Shifts of £14.30 per shift
£9 per hour if you’d prefer to work on our bank on a casual basis
You also get to use our award winning benefits package

Empowering customers to live rewarding and happy lives. That’s when it hits home.
We have fabulous opportunity for you to join our awesome team. We support our brilliant customers who have a diagnosis of enduring mental health conditions such as bi-polar, emotional unstable personality disorder, anxiety and depression, learning disability and may have a history of substance misuse.

They live in our supported accommodation properties which are staffed 24/7, across Lowestoft and Beccles. Lowestoft is a converted Victorian house on the seafront, and Beccles is an 8 bed purpose built block of self-contained flats. Both properties have colleague offices and facilities. Each customer is with us to help learn and develop the skills they need to go on and live a full and independent life in the community.

We help our customers regain and the learn the life skills required to manage their own tenancy and assist with things like budgeting, managing a tenancy and household bills as well as accessing education, hobbies and interests.
Customer quote
“The team have helped me understand who I am and to overcome my anxieties.  I feel more confident to move on with my life and live independently.”

About our team
You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements.  To us were not just a team we’re a ‘work family’. Our manager is Ruth who has been with us for only a few months but comes from a background of working with vulnerable people from all aspects of life. Ruth is an animal lover and doggy mummy to Charlie, and was shortlisted for the Great British Bake Off so clearly has some sweet baking skills! There are fifteen of us in the team and we don’t just love to support our customers, we’re there for each other too! You will be working with Lisa, our Client Service Manager who has been with us at Home Group for three years, but who is also a highly skilled at making cocktails!

Working hours
We provide 24-hour support to our customers each day and every day. You’ll work on a rota basis and take your turn working days, evenings, weekends and bank holidays.  Our rota is on a 3 week basis and the shifts are 9am - 5pm, 9am to 9pm and 5pm to 9am which includes the sleep in from 12am to 7am, you will also be part of our on call rota providing out of hours support if required to colleagues working within the Waveney Cluster Service. The good news is you get enhancements for the sleep in. You will be working 4 days and have 3 off! We need you to be flexible to meet the needs of our customers, but we aim to give you the flexibility back to spend time doing the things that matter to you!

Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank.  You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.

About you
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.

You’ll help change our customer’s lives (and our services) for the better by undertaking risk assessments, support planning, goal setting and regular reviews. You’ll create bespoke and personalised support plans with and for your customers.  Each plan will look to meet our customer’s individual needs and aspirations, making sure they meet safeguarding and confidentiality requirements. You’ll also have responsibility for coordinating our support workers, apprentices and volunteers, and working collaboratively with external agencies, to assess and engage support for our customers.

We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference!

If you’re not the biggest fan of technology, that’s not a problem to us. You do need to know that we are quite a high tech company and most of our application process and mandatory learning are online. However we’re glad to support you, if you need help.  

It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

If you are successful, we need you to have an Enhanced Disclosure Check through the Disclosure and Barring Service which we’ll pay for. 

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Support Coordinator job description, and find out more about Home Group.We’ve also got these brilliant videos that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and your covering letter (don’t forget to attach this, as we really want to know more about you!) If you need help, we’ve also got some great templates available.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

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