Office of the Independent Adjudicator

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Job Description

Assistant Adjudicator Opportunities

We have an exciting opportunity for Assistant Adjudicators to join our team at the OIA in Reading.
We are passionate about fairness, value Higher Education in all its forms and believe that complaints provide important learning to improve the Higher Education experience for all students.

We have roles available at two complexity levels in the Adjudication team and applications will be assessed against skills criteria.  The Adjudication team deals with complex and entrenched complaints. 
Who we are

We are the independent student complaints scheme for England and Wales. We review unresolved complaints from students about their higher education provider and make Recommendations for providers to put things right if they have gone wrong. We share learning from complaints to help improve policies and practices across the higher education sector. And we contribute to the development of policy, both in the regulatory framework for higher education and in the ombuds sector. You can find out more about who we are and what we do on our website at

We value diverse backgrounds, life experiences and perspectives, and we have a supportive and inclusive organisational culture. We welcome applications from candidates from all backgrounds.

What we are looking for

You will be someone who

understands our values of integrity, independence, quality, openness, accessibility and having a service ethos.  
has outstanding skills in logical, analytical and critical thinking.  You can read and understand high volumes of text quickly, identify what information is relevant and evaluate evidence. 
is comfortable making decisions which have a significant impact on other people’s lives.  
can communicate clearly, in writing and on the phone. 
You may have experience in

representing or supporting students
HE administration
complaints resolution, mediation or arbitration
applying legal principles outside field of litigation
communicating fluently in Welsh as well as English.
Strong candidates will have some knowledge of

Procedural fairness and natural justice
The Equality Act 2010
Consumer Rights legislation
Qualifications and accepted degree subjects

Any Higher Education qualifications and degree subjects are considered.

Benefits package includes

Starting salary between £33,336 and £39,041 with career progression opportunities
35 hour working week; opportunity for ad-hoc flexible working for permanent employees
Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
Gym membership (on completion of probation)
Attractive USS pension scheme
Season ticket loan
We are offering a combination of one year fixed term and permanent contracts of employment.
There are further opportunities for career progression within complaints handling,  based on performance within role. An experienced high performing Senior Assistant Adjudicator’s salary can rise to £45,770.  We will consider applications for full time or part time working.

Next steps

If you think you have the relevant skills and background and you are enthusiastic about joining our growing team this could be the position for you. You may refer to our job description here

Please click on ‘apply for this job’ at the top of the screen, complete the short application form and upload your CV with a one page covering letter, explaining how you meet what we are looking for.

The deadline for applications is 2.00pm Monday, 18 March 2019. However, we reserve the right to close this vacancy early.

The selection process will include a written exercise, before interview.  Interviews are anticipated to take place between Monday 8 – Friday 12 April 2019 

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