District Manager Kent District

Travelodge have an exciting opportunity for an experienced multi-site manager to lead a district of 17 hotels in Kent that stretches from Sidcup down to our new hotel in Dover. You must be a charismatic motivator and truly passionate about delivering an exceptional customer experience. Additionally, you will drive a best in class mentality, keeping the customer and people at the centre of all business decisions.

What you will be doing?

Customer:

Drive our internal NPS by ensuring consistent high quality service delivery across the district

Exemplify excellent customer service and ensure the Travelodge customer journey,  is embedded across the District  

Monitor and analyse customer service standards across the District taking proactive actions where required

Proactively review customer insight to draw conclusions and support appropriate actions

Improve the quality and service perception of food and beverages throughout your hotels

Manage any high risk customer feedback mitigating any risk to customer or brand perceptions

People:

Coach and mentor your team, optimising performance and helping them to grow and develop to their full potential

Drive people engagement and enablement throughout your District to maximise loyalty and performance contribution, with a focus on reducing labour turnover

Ensure performance and development reviews take place within the hotels and that these are fed into the succession plan for your District

Ensure communications land effectively and consistently across your District, utilising all internal communications channels to do so

Celebrate and recognise success within your District to enhance staff motivatio

Recruit and develop a team of Hotel Managers to deliver outstanding business results 

Drive a reduction in key hire vacancies making best use of HR support

Exemplify Travelodge values and behaviours, creating a positive, inclusive environment where information flow is two way and people feel respected and listened to

Commercial:

Drive a proactive sales mentality, working closely with your revenue analyst to maximise opportunities

Manage District payroll / salary costs, in addition to all other direct controllable costs

Create a sales focused environment encouraging the team to achieve best in class Food & Beverage numbers

Ensure hotels purchase goods in line with the company purchasing procedures

Ensure hotels follow all company cash handling policies and procedures and they are carrying out accurate reconciliation

Complete monthly business reviews to monitor financial performance in line with the hotel scorecard and action as appropriate, sharing with your Regional Director any risks and opportunities

To constantly strive to work within a €œvalue-driven€culture and lead by example to motivate hotels teams to adopt this approach

Operational Excellence:

Ensure consistent and high quality product delivery and Brand standards` in all hotels across your district

 Monitor the standards within the hotel on each visit by completing a customer journey walk and feedback to the management and team

Work with Maintenance and Facilities to minimise out booking by making sure that appropriate resources are deployed accordingly

Liaise with the facilities function to ensure delivery of a good quality product at all timesEnsure all hotels implement and maintain legislative requirements, company standards and procedures in a consistent manner

Compliance and Health & Safety:

Accountable for District compliance with Health and Safety making sure that we deliver on all legislative and legal requirements

Through conducting quarterly business critical visits you will identify risk and follow up within business timelines remedying any shortfalls

You will ensure that all team members receive monthly training as per the business Health and Safety calendar

You will drive a culture of compliance in all things relating to health and food safety

At Travelodge, we believe that behaviours are just as important as the activities you carryout. The ones we look for in every colleague are Care for People; Attention to Detail and Drive for Results.