Operations Assistant (full time) Salary: £24,291 Start date: ASAP
The Advertising Standards Authority is the independent, self-regulatory body for advertising in the UK and works to ensure that advertisements are legal, decent, honest and truthful. Our work includes acting on and investigating complaints as well as proactively monitoring and taking action against misleading, harmful or offensive advertisements, sales promotions and direct marketing.
We are seeking applications from enthusiastic candidates, who are looking for a challenge and enjoy working in a fast paced environment. You will process complaints about TV, radio, print, poster and online ads in a timely way, playing your part in ensuring that colleagues can make timely assessments against the rules. The job involves undertaking a variety of administrative tasks, as well as dealing with members of the public and industry on the telephone, either those wishing to complain or seeking advice. Additionally, you will be responsible for pursuing complaints about potential breaches of the database and promotional marketing rules.
To be successful in this role you will be flexible and able to manage your time successfully, as well as being able to work in a pressured environment at times. You must have an ability to collaborate effectively and develop strong relationships with colleagues and customers alike. An interest in providing good customer service and maintaining high quality standards is essential.
How to apply: If you are interested in applying for this role please visit our website https://www.asa.org.uk/about-asa-and-cap/careers-at-the-asa/vacancies.html to review the job description and complete the online questions outlining how you meet the requirements of the role and how you can contribute to the success of our Operations Support Team.
Closing date: 23:59 on 14 January 2018