Digital Communications Officer

Salary: £31,373 (National Framework) or £36,775 (London Framework – if you are London office based or homebased and live within the boundary of the M25) – There is also an additional homeworking allowance of £553 per annum for those working from home

Hours: Full time 37 hours per week. A job share will be considered

Contract: Temporary, 3.5 months from January 2025 - April 2025

Location: Home-based. Flexible working options are also available

Closing date: 5th November 2024 at 11.59pm

About Us

Healthwatch is your health and social care champion. We make sure NHS leaders and other health and social care decision-makers hear your voice and use your feedback to improve care. We also help people find information about health and social care services nearby. Last year, we supported over two million people to have their say or get the advice they needed. 

At Healthwatch, we are passionate about making sure everyone can access the health and care they need. This is why our small but impactful organisation is committed to supporting our staff to do all they can to support the public to tell us their care stories and make sure those in power hear what needs to change.

Healthwatch England is an independent part of the Care Quality Commission (CQC) and all our staff are employed by CQC.

We’re now looking for a Digital Communications Officer to join our team on a full-time basis for a temporary contract from January 2025 to April 2025.

The Benefits 

- 27 days’ annual leave (pro rata)

- NHS pension scheme, with around a 14% employer contribution

- Free employee assistance service 24 hours a day 

- Discounts to supermarkets, high street stores, electronics and fleet cars 

- Discounted gym vouchers

- Cycle to work scheme

- Internal reward scheme where you could win a voucher or two!

- Equipment for homeworking

Why this could be a great role for you…

This is an exciting opportunity for a creative and driven digital communications specialist to join our impactful organisation for a short-term contract.

You'll have the chance to develop compelling digital campaigns, working on initiatives that truly make a difference in people’s lives as you help evolve our digital presence and ensure the voices of the public are heard by decision-makers in health and social care.

So, if you’re ready to unleash your creativity, build your skills and help make a difference, then apply today.

What you will bring…

To be considered as our Digital Communications Officer, you will need:

- Experience managing social media channels and devising, delivering and evaluating creative and impactful digital content and campaigns

- Experience of maintaining websites and using content management systems

- Experience of briefing and managing external suppliers

- Knowledge of accessibility and usability

- To be adept at writing for different audiences and channels

- The ability to translate complex issues persuasively, clearly and accessibly

- Excellent project management skills

- To be educated to degree level or equivalent or have experience in a similar role

What you’ll be doing…

As our Digital Communications Officer, you will be responsible for enhancing the impact of our digital communications across various platforms.

Working closely with Healthwatch colleagues, you will plan, deliver and evaluate communication projects and provide advice and support to ensure consistent, effective messaging.

You will manage and update digital channels, develop creative and accessible content across websites, social media and email marketing, monitor and evaluate campaigns to drive audience engagement and support the continuous improvement of digital strategies.

Additionally, you will:

- Oversee the upgrade of the Drupal website estate

- Ensure that all content is accessible and aligned with best practices for inclusivity

- Brief external suppliers to meet project deadlines and budgets

Next steps…

If you require any support or assistance with the recruitment process, please get in touch with our team or include a note in your application.

We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

So, if you’d like to join us as a Digital Communications Officer, please apply via the button shown.

Other organisations may call this role Digital Marketing Officer, Digital Communications Executive, Social Media Officer, Communications Support Officer, Communications and Marketing Officer, or Marcomms Officer.