Deputy Director of Service & Product Design

Hours: Full-time, 37 hours per week

Contract: Permanent

Location: Home-based with travel to CQC Offices as required

Closing date: Thursday 13th June 2024 at 11.59pm

About Us

We¢€™re the Care Quality Commission (CQC) and we work to improve health and adult social care in England.

Through the dedication of our expert team, we monitor health and social care services to provide England with a safe and compassionate care system, recognising when services perform well as well as encouraging improvements and taking action over poorer care, where necessary.

One of our main commitments is to become a truly inclusive organisation and to role model a diverse and representative culture. To do so, we work with a variety of networks, including the Disability Equality Network, Race Equality Network and LGBT+ Equality Network.

We are now looking for a Deputy Director of Service & Product Design to join us on a permanent, full-time basis.

The Benefits

- 27 days¢€™ annual leave, rising with service to 32.5 days, plus 8 Bank Holidays

- NHS pension scheme, with around a 14% employer contribution

- Free employee assistance service 24 hours a day

- Discounts to supermarkets, high street stores, electronics and fleet cars

- Discounted gym vouchers

- Cycle to work scheme

- Internal reward scheme where you could win a voucher or two!

- Equipment for homeworking

Why this could be a great role for you

This is an incredible opportunity for a highly experienced service and product design professional to make an impact with our vital organisation.

You¢€™ll have the chance to spearhead the implementation of innovative, user-centred services that deliver real value and efficiency, helping us to continue to shape the future of health and social care services in England.

As such, you¢€™ll be making an impact and creating a legacy of exceptional services whilst pushing your expertise and further developing your portfolio of experience.

Ready to lead and innovate? Apply now and be part of a transformative journey!

What you will bring¢€¦

To be considered as our Deputy Director of Service & Product Design, you will need:

- Experience in leading the design, redesign and maintenance of products and services at scale in complex organisations

- Experience managing or leveraging CRM products to deliver operational efficiency

- Experience in a business-to-business or regulatory environment

- A robust understanding of government strategy around digital, data and technology, with experience of aligning this to working practices

- To be capable of engaging and embedding user centred design principles at all levels of the organisation 

- Experience in using Dev Ops, JIRA or other equivalent tool for the tracking of user stories

- A strong track record of delivering innovation and value for money from investment as a result of change

- Experience of leading and developing a product and service design function, building capacity and capability in the discipline

What you¢€™ll be doing

As our Deputy Director of Service & Product Design, you will lead our new and growing Service and Design Team, developing our post transformation service and product strategy.

Identifying clear goals with key stakeholders, you¢€™ll review and improve the end-to-end journey of our services, developing a product and service roadmap and establishing key milestones.

You¢€™ll work alongside other Deputy Directors to champion user-centred design, ensuring it is firmly incorporated into the change methodology, and, over time, implement common design patterns and components to create a simplified, streamlined user experience.

Additionally, you will:

- Work closely with the Technology Function to support business objectives

- Act as the contract owner for externally procured Design Services

- Provide strategic insight and leadership to a team of user-centred design professionals

Next steps

If you require any support or assistance with the recruitment process, please get in touch with our team or include a note in your application.

We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

So, if you¢€™d like to join us as our Deputy Director of Service & Product Design, please apply via the button shown.

Other organisations may call this role Service & Product Design Manager, Head of Service & Product Design, Head of Digital Services, Digital Delivery Director, Innovation Design Manager, or Deputy Director of Systems Transformation.