Support Coordinator - Client Involvement

Lead Support Worker - leading on customer activities and engagement

Basingstoke base at Mary Rose Court with some work with customers across the town

6 months fixed term 21 hours per week. (possibility of this being extended or made permanent depending on the outcomes of the first 6 months)

Pay £24,664 per annum (pro rata) and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customers life for the better?  As our Support Coordinator leading on customer activities and engagement, youll be at the heart of supporting our customers to develop their skills and confidence to live independently.

This is a new role, so you really do have a chance to make your mark in it! The success of the first six months will determine whether we decide to make the role permanent.

You will be working as part of the team for Mary Rose Court which sits within Basingstoke Social Inclusion Pathway. We provide accommodation and support for customers who have been or are at risk of homelessness.

Typical day as a Lead Support Worker 

Talking and listening to customers individually and in small groups about their experiences and about what activities could increase their confidence and skills.

Building on these to recommend ways we can improve service delivery.

Using the tools that Home Group have to enhance customer experience such as our Home Achievement programme and LIFE support planning to meet these.

Facilitating other activities that customers suggest. This could be around cooking, playing board games, starting special interest groups or going on local walks but you will decide this in collaboration with them!

Supporting colleagues to complete risk assessments, support plans, goal setting and regular reviews reflecting the work you are doing.    

Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

Passion to support our customers to live their best life, working collaboratively with the team

An interest in customers who have experienced homelessness and the commitment to them as a customer group to want to really engage with them

The ability to work on your own initiative, remain calm under pressure and have a resilient approach

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to€¯external€¯candidates for this role.€¯ This remains under regular review

Our team

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. Youll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

We are open to you suggesting 21 hours a week that will work for you within the understanding that as this is very much a customer facing role we want you to be available when our customers are most likely to engage which tends to be anytime from late morning onwards.

This is a 24/7 service so the hours we agree can include weekends and evenings if this suits you.

You will need to be able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.

Youll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

Whats in it for you?

34 days leave (including bank hols and a €œme day€ to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! 

Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.

We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!

Colleagues really matters to us, thats why were the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. €¯Finally, do let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.