Housing Officer – Specialised Supported Housing

Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency?

A leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team.

Location: Tankersley, Barnsley (with travel from Durham to Worcester)

Salary Range: Circa £28,000.00

Working Hours: 37.5 hours per week, Monday to Friday

About the role:

As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction.

Key Responsibilities: 

Delivering housing management services, particularly for vulnerable tenants

Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches

Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities

Ensuring delivery of excellent customer service tailored to individual tenant needs

Collaborating with colleagues and partners to achieve shared objectives effectively

About you:

To be successful in the role of Housing Officer you will need the following skills and experience:

At least 3 years experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard

Knowledge of regulatory standards relevant to the role

Experience of delivering excellent customer services that meet individual needs.

Strong IT skills, including proficiency in Microsoft Office

Excellent communication skills, both verbal and written

Ability to work independently and collaboratively to achieve objectives.

Problem-solving skills with a focus on customer service and satisfaction.

The ability to drive and have a reliable vehicle available to use for work purposes with business insurance.

CIH, IRPM, or equivalent qualification or degree (desirable).

If you're ready to make a meaningful impact in the lives of tenants and contribute to the organisations mission of providing exceptional housing support, apply now to join the team!

You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer.