Housing Concierge

Exeter, Devon

Permanent, Full or Part time (38.5 hpw)

£23,462 per annum (pro rata) and great benefits including Health Cash Plan

Home, a place where you belong

At ETAAS we always keep the customer at the heart of what we do. Your observational skills and knowledge of our customers will help inform planned and unplanned support to enable our customers to maintain their temporary accommodation, and feel safe, valued and secure in their temporary homes.

Were looking for a Supported Housing Concierge to join our growing team I our new service. Here at Home Group we look after our vulnerable customers, but also those with complex needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we are good neighbours within the local community.

Typical shift as a Housing Concierge

If you want a quiet and calm security job, then this is not the job for you! If you thrive on every day being different and meeting a diverse range of people, read on.

There is so much more involved than just being, stuck in an office monitoring CCTV or patrolling the premises.

You are all over the building, so are likely to be the first line of contact  for our customers and need great interpersonal skills

Youll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.

Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.

Finally, youll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for one of the Top Ten Great Place to Work in the UK!

You bring

Calmness under pressure with great communication skills

You get satisfaction from supporting the most vulnerable in society (maybe youve worked in public service, or the military). You know whats required to look after the public and our customers too and you have a sense of duty to get the job done.

You will be consistent and fair in your practice, with strong boundaries and a can-do approach.

Youre sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.

You recognise when things are about to go wrong and are confident intervening in a sensitive way, asking to help when you need to. 

A team player, but with the confidence to work alone. Dont worry youll have the full back up of our wider team including our out of hours emergency support management team.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to€¯external€¯candidates for this role.€¯ This remains under regular review.

Our team

Youll join Calvin our service manager, who joined Home Group as a night Support Co-ordinator developing his skills, moving to a Day Support Co-ordinator role and now is managing the service after a completing a secondment as part of our Grow Our Own initiative at another service. He is passionate that with the right support and guidance we can ensure the most vulnerable people in society can receive person centred support, with a firm belief in housing first. You will join our newly formed ETAAS team supporting customers rebuild their lives after periods of street homelessness or a breakdown in current accommodation.  Joining Lara who has worked for Home Group for over six years who is leading with Read Easy and is one of the projects specialist support coordinators, Rob who has worked as part of our concierge team for over two years and Ihsan who is new to the team but has already settled into our work family and Ash who has relocated from Cornwall.

Looking for a job where you really belong? Where you can be, well you?!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. Youll join our team, who come from different walks of life and are here to support you as you make yourself at Home!  

Job details 

Working on a 4 week (rolling) rota between the hours of 07:30 and 20.00.

Although youll work days this is not a lone working setting, we operate a minimum of double cover at all times. We do get together regularly [in the daytime] for training and team meetings.

You must be proficient with technology to monitor CCTV, update customer records, complete on line learning and collaborate with colleagues, as well as ensuring all our records are kept to the highest standards.

Youll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

Whats in it for you?

25 days annual leave (increasing to 30), the option to buy 5 more, and a €œme day€ once a year (to take off for whatever you fancy).

Health cash plan saving you money on dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.

We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!

Colleagues really matters to us, thats why were the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. Finally, do let us know if theres anything we can do, to help you shine in our process at recruitment@homegroup.org.uk