Director of National Operations

Salary: £95,000 - £113,625 pro rata

Hours: This is a permanent job-share opportunity, working 22.2hrs per week over three days

Location: Home-based with national travel as and when required

Closing date: Sunday 31st March 2024 @23.59

About Us

Were the Care Quality Commission (CQC) and we work to improve health and adult social care in England.

Through the dedication of our expert team, we monitor health and social care services to provide England with a safe and compassionate care system, recognising when services perform well as well as encouraging improvements and taking action over poorer care, where necessary.

One of our main commitments is to become a truly inclusive organisation and to role model a diverse and representative culture. To do so, we work with a variety of networks, including the Disability Equality Network, Race Equality Network and LGBT+ Equality Network.

Were now looking for a Director of National Operations to join our team on a permanent, part-time basis, working 22.2 hours per week over three days.

The Benefits

- 27 days annual leave, rising with service to 32.5 days, plus 8 Bank Holidays

- NHS pension scheme, with around a 14% employer contribution

- Free employee assistance service 24 hours a day

- Discounts to supermarkets, high street stores, electronics and fleet cars

- Discounted gym vouchers

- Cycle to work scheme

- Internal reward scheme where you could win a voucher or two!

- Equipment for homeworking

Why this could be a great role for you€¦

This is an exceptional opportunity for a high-calibre individua with experience working at a senior level with operational management expertise to join our vital organisation.

Youll have the chance to utilise your expertise and leadership skills to play a pivotal part in shaping the future of health and social care within England. Directly impacting the lives of thousands, you will ensure the provision of safe, effective, compassionate and high-quality care services.

Plus, with the flexibility of a job-share arrangement and working from home, youll be able to schedule your personal commitments around your professional responsibilities, ensuring you can achieve that ideal work/life balance!

What you will bring€¦

To be considered as our Director of National Operations, you will need:

- Experience working at a senior level with operational management expertise

- Experience in risk management

- Stakeholder engagement experience

- Experience implementing technology to drive service improvement and operational excellence

- Strong people management skills with experience of building collaboration across teams

- Knowledge of regulatory policy and/or cross health and care sector expertise

- Knowledge of regulation, operational and government policy

- An understanding of corporate finance, managing budgets and measures of performance

- Strong business acumen and political awareness

This role will be subject to a satisfactory Disclosure and Barring Service (DBS) check.

What youll be doing€¦

As our Director of National Operations, you will oversee our National Specialist Teams and deliver operational policy.

Specifically, you will work with the Oral Health, Multiagency, Medicine Optimisation and Ionising Radiation (Medical Exposure) Regulations (IR(ME)R) and Mental Health Act teams.

Managing operational risk, you will ensure that required quality standards are maintained and provider risks are managed appropriately across National Specialist Teams, escalating high risk operations through the relevant governance mechanisms.

You will also manage the performance and development of your team, including the heads of functions, overseeing recruitment and selection processes, establishing clear accountabilities and managing KPIs to build an empowered and trusted team.

Additionally, you will:

- Develop and manage relationships with external stakeholders

- Oversee the delegated budget for National Operations

- Contribute to annual business corporate planning activities

Next steps€¦

If you require any support or assistance with the recruitment process, please get in touch with our team or include a note in your application.

We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

So, if youd like to join us as our Director of National Operations, please apply via the button shown.

Other organisations may call this role Head of Operations, Director of Operations, Operations Director, Director of Healthcare Operations, Director of Care, Strategic Director, or Executive Director of Operations.