Housing Management Coordinator

Housing Management Co-ordinator

Location: Chard, Somerset with occasional travel to Street and Yeovil Services

Permanent Contract, Part Time hours Monday-Friday, 21 to 25 hours per week

Salary circa £13,500 pa negotiable based on skills and experience, plus brilliant benefits!

Empowering customers to live rewarding and happy lives. That’s when it hits home.

We have fabulous opportunity for you to join our awesome team! We support our brilliant customers who have some quite complex backgrounds and support needs. They may have history of substance or alcohol dependence, offending, homelessness and some have ongoing mental health support needs. We help them with managing and maintaining their tenancies, with the aim of moving on to a secure, long term accommodation! Our customers live in in various Home Group properties across Chard, Street and Yeovil some of these are self-contained flats, and some share facilities.

You’ll help our customers by focussing on tenancy support and will travel in the local area to meet with them and visit their properties. You’ll help our customers to manage their tenancy and rent accounts, assisting them with housing benefit claims and making sure that these are received on their rent account. Where there is a need you will also issue and sign warning letters and Notices which may lead to attending court.

You’ll also turn around vacant bed spaces so that new customers who need our help can move in quickly, making sure our service achieves maximum occupancy, and is health and safety compliant!

About our team

You’ll work alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’.

Agata is our brilliant Manager who has been in post since September 2020. While Agata is still fairly new to Home Group, she has over 12 years of experience in housing management and even holds NVQ5 and Degree in Health and Social Care! She manages Intensive Housing Management team across South Somerset (Yeovil, Chard and Street). And outside of work Agata enjoys long walks with her labradoodle Luna, loves spending time with friends and family and traveling!

There will be 6 of us in the team when we finish our recruitment, and we don’t just love to support our customers, we’re there for each other too!

Working hours

You’ll work on regular shift pattern between Monday and Friday. We are happy for you to put suggestions forward of how you wish to work your 25h per week. We are flexible and understand the importance of time you need to spend time doing the things that matter to you!

About you

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.

As Housing Management Coordinator you’re experienced in managing a housing management caseload and overseeing landlord and housing management duties. You know all about re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. You’re great at managing your own time and have strong written and verbal communication skills.

To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!)

To make sure our customers are well supported, it’s important that you have worked in housing environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

As this is a community based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.