Support Worker – Homelessness

Home Group

Location: Norwich
Salary: £18,576
Closing Date: 01 November 2021
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All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.

Job Description

Support Worker – Homelessness


Permanent, Full Time (37.5 hpw)

Salary £18,576 to £18,730 p.a plus sleep in payment

Plus Brilliant Benefits

Empowering customers to live rewarding and happy lives. That’s when it hits home.

We support our customers who have found themselves homeless and engage with a personalised support plan to focus on developing their independent living skills.  We work alongside them to complete a tenancy awareness course and prepare them to move onto suitable and sustainable accommodation.  We take a multi-agency approach to work effectively to support out tenants.

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. You will have some experience in safeguarding, risk assessments, confidentiality, support plans, alongside working collaboratively.

We help change our customer’s lives for the better. You’ll play your part by assisting in the delivery of tasks that are based on our customers personal support plans, and their needs and aspirations. You’ll work with our Senior Support Workers and external agencies to assess and engage support for our customers. We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference!

If you’re not the biggest fan of technology, that’s not a problem to us. You do need to know that we are quite a high tech company and most of our application process and mandatory learning are online. However we’re glad to support you, if you need help.  

It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

As this is a community-based role, you’ll need to travel around to spend time with your customers. You could do this role using public transport, or if you drive and have access to a vehicle that would also be amazing! (we pay your expenses to cover this use!)

When you’ll work

We provide 24-hour support to our customers. You’ll work on a rota basis and take your turn working days, evenings, weekends and bank holidays. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!

Customer quote

“The staff here have helped me to move on, I’ve got my own place, and can’t believe how much my life has changed”

About our team

You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements.  To us were not just a team we’re a ‘work family’. Our manager is Naomi, who has experience working in Housing for the past 7 years and is passionate about supporting the team.  There are 4 of us in the team and we don’t just love to support our customers, we’re there for each other too! We are planning out next picnic lunch together to have some time out of the office enjoying the sun.


Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank.  You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.


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