Head of Operational Transformation

Location: Holborn, London. MaPS are an organisation keen to embrace flexible working, so are open to candidates who may seek a degree of home working or other flexibility.

Big Job – Bigger Opportunity – Lasting Legacy

Here at the Money and Pensions Service (MaPS), we believe a financially healthy nation is good for individuals, communities, businesses and the economy. As the largest single funder of free debt advice in England we helped well over a million people with debt advice, money guidance and pension guidance over the last year. We’re looking for people who have the right skills, knowledge and behaviours for the job, but equally as important is a strong commitment to our objectives, values and vision.

As our Head of Operational Transformation you will develop the blueprint for a target operating model that moves the customer journey of four legacy operations to one coherent and unified solution. You will take stock of the current operations, create a clear vision and recommendations in line with our strategic priorities, and then coordinate the implementation activity with the buy-in of key stakeholders across the organisation. Your role will ensure that we harness available technology solutions to  support exceptional customer experience.  You will ultimately lead us to a place where every service user who contacts us receives the support and guidance they need in the most effective and efficient way possible.

You will be a customer-focused leader who brings a passion for, and demonstrable experience of, leading complex operational transformation to achieve improved customer outcomes. Your experience may come from a range of different sectors, but at the heart of it all will be a track record of driving improvement to the customer journey within a complex, multi-site and multi-channel environment. You will be able to operate comfortably at the most senior levels of an organisation, building effective partnerships with key stakeholders and gaining buy-in for the strategies that you develop, and at the sharp-end, working in partnership with the operational delivery teams. You will bring not just capability, but a strong value-set in line with an organisation that champions inclusion, diversity, collaboration and successful delivery.

To find out more about this great opportunity and discover the type of legacy you can leave, please click Apply or contact Matt Malone at GatenbySanderson on 07471 037 070 for a confidential discussion.

Closing date: Monday 16th August

Over the coming months we'll be advertising more executive level opportunities and we welcome you to register your interest via the website on the Apply button. If you are looking for other roles, you can visit the careers pages on our main website and see what other opportunities we currently have.