The role
What we are looking for:
DLG is going Agile!
Our Customer and Commercial Value Chapter exists to deliver great customer outcomes centred around enduring business value.
Were looking for an individual to join this chapter at an advanced level to drive the definition and implementation of the end-to-end insurance experience, contributing to the medium to long-term vision for our customer and commercial strategy, managing financial performance and interfacing with key stakeholders.
This includes accountability for the delivery of commercial trading outcomes, P&L ownership, design, development and management of product features and how they integrate with customer journeys, channel distribution strategy and processes to offer an optimal customer experience and value proposition.
We need a commercially minded individual who is capable of setting out and executing against a long-term vision whilst working collaboratively with internal and external partners to deliver sustainable value.
What you'll be doing:
Take ownership of a P&L, product and commercial strategy
Work as or with the Product Owner to align to an overall insurance vision
Lead on financial aspects such as budgeting, planning, commercial trading and business case production, managing trades-offs between customer and commercial outcomes and strategies
Define and monitor performance criteria of products, services, distribution and customer contact strategy and drive idea generation and continuous improvement
Build deep understanding of regulatory landscape and identify implications on business models, products and processes
Work collaboratively with other Product Owners and Tribe Leads across other products to maximise the value created
Ensure the squad adapts in line with shifts in consumer behaviour and market forces
Ideally some of the key skills and experience you will have are:
Commercial acumen gained in a relevant sector
Experience of P&L ownership
Experience of product trading
Understanding of the General Insurance regulatory environment
Strong bias for action leading to commercial value creation
Understanding of Agile methodology (ideal but not essential)
Who you'll be working with:
We operate within an Agile framework. Agile is a new operating model built around cross functional squads aligned to delivery of business outcomes.
Squads work in two weekly sprints as part of Tribe to deliver against quarterly Objectives and Key results (OKRs). As a P&L owner you will liaise closely with other functions such as finance, operations & risk.
What well give you:
You'll be a leading figure in one of the biggest workforce changes in DLG history. This comes with immense potential to learn and develop your skills as you initially see us through a very exciting time of change but also as we move into business as usual. You will be valued and looked to for inspiration, with clear goals and autonomy being part of your daily role.
In addition to this we also offer a generous benefits package including 30 days annual leave, family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you as well as a range of other optional benefits!
With your help we want to build and promote an environment and culture of continuous improvement, experimentation, and innovation and where coaching and development to build expertise is just what we do!
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