Senior Commercial Manager

The role

What we are looking for:

DLG is going Agile!

Our Customer and Commercial Value Chapter exists to deliver great customer outcomes centred around enduring business value.

Were looking for an individual to join this chapter at an advanced level to drive the definition and implementation of the end-to-end insurance experience, contributing to the medium to long-term vision for our customer and commercial strategy, managing financial performance and interfacing with key stakeholders.

This includes accountability for the delivery of commercial trading outcomes, P&L ownership, design, development and management of product features and how they integrate with customer journeys, channel distribution strategy and processes to offer an optimal customer experience and value proposition.

We need a commercially minded individual who is capable of setting out and executing against a long-term vision whilst working collaboratively with internal and external partners to deliver sustainable value. 

What you'll be doing:

Take ownership of a P&L, product and commercial strategy

Work as or with the Product Owner to align to an overall insurance vision

Lead on financial aspects such as budgeting, planning, commercial trading and business case production, managing trades-offs between customer and commercial outcomes and strategies

Define and monitor performance criteria of products, services, distribution and customer contact strategy and drive idea generation and continuous improvement

Build deep understanding of regulatory landscape and identify implications on business models, products and processes

Work collaboratively with other Product Owners and Tribe Leads across other products to maximise the value created

Ensure the squad adapts in line with shifts in consumer behaviour and market forces

Ideally some of the key skills and experience you will have are:

Commercial acumen gained in a relevant sector

Experience of P&L ownership

Experience of product trading

Understanding of the General Insurance regulatory environment

Strong bias for action leading to commercial value creation

Understanding of Agile methodology (ideal but not essential)

Who you'll be working with:

We operate within an Agile framework. Agile is a new operating model built around cross functional squads aligned to delivery of business outcomes.

Squads work in two weekly sprints as part of Tribe to deliver against quarterly Objectives and Key results (OKRs).  As a P&L owner you will liaise closely with other functions such as finance, operations & risk.

What well give you:

You'll be a leading figure in one of the biggest workforce changes in DLG history. This comes with immense potential to learn and develop your skills as you initially see us through a very exciting time of change but also as we move into business as usual. You will be valued and looked to for inspiration, with clear goals and autonomy being part of your daily role.

In addition to this we also offer a generous benefits package including 30 days annual leave, family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you as well as a range of other optional benefits!

With your help we want to build and promote an environment and culture of continuous improvement, experimentation, and innovation and where coaching and development to build expertise is just what we do!