Customer Service Advisor

The role

This is a 12 month contract to cover maternity leave

Full time role - 40 hours per week

Here at Direct Line Group Auto Services, we genuinely care about what we do and strive to provide a phenomenal quality of service for our customers.

We know that our customers vehicles make getting from A to B that much easier, whether its to do the weekly shop, the school run or to get things delivered, its all important.

What were looking for:

The future is ambitious now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape vehicle repair industry. Thats why were excited to be growing our teams and looking for people to join us as a

Customer Service Advisor

All roles are at the heart of our Auto Services business and youll need be enthusiastic, upbeat and committed to delivering the best repair service.

As a Customer Service Advisor, we want you to bring your previous experience, skills and knowledge to the team. Youll need to demonstrate your experience in dealing with our customers as you will be the first point of customer contact for the DLG Auto Services liaising with our customers and the respective claims and internal functions as appropriate to our own high standards.as well as working to tight deadlines to meet our customers needs. If you love to stay busy this role is really for you.

What youll be doing:

You will deliver high levels of customer contact and communications throughout the vehicle repairs.

Constant delivery of Service Level Agreements, ensuring customers are contacted regarding repairs

Identifying, owning and handling the risks involved in running our business appropriate to role, in line with the Direct Line Group risk framework'.

You will be accountable for your individual performance and also contributing to site performance.

Who youll be working with:

We know youve heard this all before, but the culture here at DLG really is something else. We embrace our individuality youll see it in the way that we think and work, its all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be for customers, colleagues and the business. Its an indefinable €œDLGness€ that makes us who we are, and wed love for you to be a part of it.

You will be working as part of our office team reporting directly to the office manager Working within a team of customer service advisors , responsible for customer communication and delivering a flawless customer journey and you will be part of the wider site team.

What well give you:

Rewarding you is important to us, that's why we'll recognise your hard work and support you give our customers every step of the way with a very competitive salary and an industry leading reward package

Our teams are always supporting their local communities and love getting involved in charity events and family days.