Complaints Executive

Complaints Executive – maternity cover (fixed term of up to 12 months)

Salary: £35,242 p.a. plus flexible benefits

Start date: ASAP

The Advertising Standards Authority (ASA) is the independent, self-regulatory body for advertising in the UK and works to ensure that ads are legal, decent, honest and truthful. Our work includes acting on and investigating complaints as well as proactively monitoring and taking action against misleading, harmful or offensive ads.

We are seeking applications from enthusiastic candidates, who are looking for a challenge and enjoy working in a fast paced environment.  You will deal with complaints about TV, radio, print, poster and online ads, making high quality and consistent initial assessments against the Advertising Codes.  The job involves replying to complainants in a concise, informative but friendly way, resolving some cases by negotiation with the advertiser and recommending others for full investigation. The issues you will encounter will include ‘hot topics’ such as gambling, alcohol, the depiction of women, and advertising to children. You will play a part in ensuring that advertising standards are maintained and that ads don’t cause harm, offend or mislead those who see them.

To be successful in this role you will be able to use initiative and analyse a range of information to make defensible decisions. In a community where sharing knowledge and ideas is valued, you will demonstrate your ability to learn quickly, work autonomously and find creative solutions to work related challenges. You must have an ability to collaborate effectively and develop strong relationships with colleagues and customers alike. An interest in providing good customer service and maintaining high quality standards is essential.  

Due to Covid it is likely that the successful candidate will need to work remotely initially. In due course you should anticipate being based at our offices in London EC1.

How to apply: If you are interested in applying for this role please visit the careers page on our website to review the job description and complete the online questions outlining how you meet the requirements of the role and how you can contribute to the success of the Complaints Team. 

Please note that this is a full time role however we are open to considering applications from individuals who wish to work on a more flexible basis, please state your preference i.e. hours and days of the week you’d prefer to work on your application. 

The closing date for applications is 23:59 on Sunday 16 May 2021