CLIENT SUPPORT OFFICER

email me jobs like this
15 April 2021
Natixis
Location: London
Salary: Competitive Salary
Share this:

Job Description

Company Description

Welcome to Natixis  

At Natixis, we create tailor-made solutions in Asset & Wealth management, Corporate and Investment banking, Insurance, and payments, with over 16,000 staff members in 38 countries.

At Natixis, you have a great opportunity to join an entrepreneurial, agile and growing organisation, and to be part of an inspiring team. We offer a competitive remuneration package and generous total reward package and as an inclusive employer, we are also open to considering flexible working arrangements.  We continuously work to create an environment that promotes diversity and inclusion in all its forms, across gender, race, religion, sexual orientation, disability, ethnicity and background. We believe this creates equal opportunities for our employees — and better outcomes for our clients and communities. 

We are committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruitment process. Learn more

Job Description

Overall purpose of the role: 

Manage the post trade events and relationships with Natixis clients and all internal Stakeholders

Scope is to cover all London Sales originated Fixed Income and Treasury transactions (Sales & Trading level) and all Dubai Sales originated Islamic Finance business 

Take ownership and efficiency for all transaction events arising from the above-mentioned Sales and Trading scope.

Establish a strong client relationship for all requests and queries that arise from their portfolio of transactions held with Natixis

 

Main responsibilities of the role: 

Strive for excellence in all processes

Promote a strong and reactive performance culture within the Clients Support group

Actively collaborate and develop strong relationships with the London Front Office desks

Ensure the best quality of service is delivered to the Natixis clients, i.e. Front Office Sales, Traders, and the Banks external Clients

Communicate efficiently and adequately to transversal departments for transaction downstream chains

Support new business lines and business initiatives; apply problem solving skills to the development of new solutions for onboarding of new transactions and assert the banks quality of post trade service for Fixed Income, Treasury, and the Islamic Finance business

Participate and propose reinforcement of ad hoc internal controls and reconciliations that should be in place across products; reduce operational risk; increase client satisfaction

Ensure a good level of knowledge of the complete lifecycle of trades, sufficient communication bridges and coordination with appropriate teams

Analyse, report appropriately and resolve any outstanding issues to prevent potential issues

Forge strong relationship with Natixis external Brokers

Current Main Focus:

Fixed Income transactions, Treasury Transactions and Islamic Finance Transactions that include (Fixed Income, Treasury, Rates, FX, and Financing)

Strong adherence to the defined procedures and workflows ensuring all queries are addressed on a timely manner.

Manage the post trade execution events from pre matching to settlement queries with internal stakeholders and with clients.

Take ownership and efficiency for all transaction queries arising from the above-mentioned transaction scope

Establish strong client relationships for all queries arising from their portfolio of trades with Natixis as well as internal FO requests.

Bridge all communication with Paris Head Office in relation to Paris centralised settlements to ensure a seamless settlement with minimal exceptions.

Assist with development of the Islamic Finance business at Natixis with exposure to pre transaction execution and post transaction life cycle processing and confirmation.

Answer punctual requests from all other Natixis Global departments (e.g. Internal Audit, Compliance, Control) and revert accordingly

Assist with development of the Islamic Finance business Natixis through the various from trade inception, stakeholders involved to Operation coordination.

Ensure vetting process of new Clients is complete and client declared in the systems

Forward any Client Audit requests to the relevant Audit team

Required Skills/Qualifications/Experience

Specific skills:

Understand Fixed Income & derivatives products and Client expectations

Excellent Customer service-oriented approach

Strong knowledge of trade processes and trade lifecycles

Capacity to challenge and improve processes / systems

Islamic Finance knowledge nice to have, but not essential

General Skills

Good communication skills with Traders/Trade Support

Production/IT/Management and with other members of the team.

Committed and ability to solve Trade support related issues.

Team Player

Work Permit:

All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.