Digital Content and Experience Manager

£41,426 per annum, rising to £43,559 after 12 months in London (or £37,771 per annum rising to £39,950 after 12 months outside of London)

Full-time (35 hours per week). Job share or substantial part-time applications welcome

Permanent

London N1, with flexibility to regularly work from home

NCVO is transforming the way it works. With a new strategic direction and leadership team, we are determined to work with our members so that charities and volunteering can thrive. As the country recovers from the Covid-19 pandemic and renews itself, charities and volunteering aren’t just vital support systems for communities in need – they’re at the heart of how people want to lead their lives.

Content is an essential part of how we support our members and the wider voluntary sector. It’s central to how we give organisations practical guidance to help them solve problems, work safely and comply with the law. It’s also how we amplify our members’ voices and experiences, championing their work and helping them improve their practice.

As digital content and experience manager, you’ll manage three content staff and one user researcher, who together are responsible for planning, delivering, monitoring and optimising content across products and services used by 1m+ people each year. You’ll lead and develop NCVO’s content design process using agile principles, making sure all content decisions are based on evidence. You’ll be a strong advocate for users, helping others understand user needs and how we can best meet them with content.  

You’ll work closely with product and content owners, as well as key marketing and communications colleagues, to translate objectives into actionable and measurable plans. You’ll work with colleagues to ensure campaign plans and product roadmaps consider best practice in user experience, and help to embed a culture of testing, learning and improving across everything we do. 

This is a fantastic challenge at a time of considerable change for us. You’ll be excited by change and positive about driving best practice in user experience design and developing our capacity to deliver user-focused content. You’ll be motivated to develop an inclusive and aspirational content strategy, along with standards and processes that help us work efficiently with colleagues to create and maintain digital experiences that reach the people that need them. 

You’ll be an aspiring leader with a strategic mindset and the ability to work confidently and collaboratively with colleagues. You’ll be generous with your knowledge and skilled at supporting and developing others, both as a line manager and as part of the content team. You’ll be used to working in multidisciplinary teams with technical colleagues, and experienced maintaining positive relationships using exceptional communication, influencing and problem-solving skills.

Trusted by staff at all levels, and from all backgrounds, you will contribute to developing a new collaborative and inclusive culture. Like many organisations, at present, that includes being able to work and manage your workload remotely.

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented in NCVO. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification, will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

How to apply

Please visit our website to complete both parts of the application, quoting the reference DCEM.

Closing date: 9am 19 April 2021

Interviews: 28-29 April 2021

About NCVO

NCVO supports volunteering and charities.

We believe that the work of volunteers and charities make our communities stronger and the world around us better, for everyone.

Our members are at the heart of our mission. We work collaboratively with our 16,000-strong network of national and local charities and voluntary organisations. We share practical support and new insight so that people and organisations can focus on making a difference. And we work alongside our members to ensure that the essential role of volunteers and charities is widely recognised.

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922

Benefits for NCVO employees

NCVO offers attractive benefits including: 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and the option to purchase up to 5 more days each year, take 35 hours of volunteering leave per year, subsidised gym membership, season ticket loan, flexible working including opportunities to work from home/off-site, generous contributions to a stakeholder pension scheme and training and development opportunities. We are located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.