Client Services Manager

Location: North Yorkshire
Salary: £20,000
Closing Date: 14 April 2021
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Job Description

Client Services Manager

Scarborough

Permanent, Full Time (37.5 hpw)

Salary £20,000 to £21,900 pa rising to £27,650 pa through performance

On call shift payment of £14.30 per session (for our on-call rota for out of hours)

Plus brilliant benefits!

Empowering customers to live independently. Thats when it hits home!

We have a fabulous opportunity for an Assistant Service Manager (known internally by us as a Client Services Manager) to join our awesome team. You'll have a genuine passion to lead our service in delivering aspirational person-centred support. You'll be assisting Bridie our Registered Manager in managing our large Community Wellbeing scheme, Webb Ellis Court in the beautiful seaside town of Scarborough. We support customers over 55 with a variety of needs with varying care and support needs to live independently in their own home.   

Based from our brand-new building on Scalby Road we offer high quality living within our 63 beautifully designed apartments, theres also a variety of on-site facilities including assisted living technology, wellbeing and CQC care provision, restaurant, caf©, hair/beauty salon, communal rooms and picturesque landscaped gardens. Its a real hub within the local community. Plus, were very close to Scarborough town centre on public transport or by car (you can almost smell the fish and chips).     

You'll be responsible for overseeing a large support team and ensuring the delivery of our customers care needs within their own apartments. You'll assist Bridie with all CQC regulated activities and support the team to effectively deliver our LIFE (Living Independently Feeling Enabled) support practice model. We'll tell you more about this when we meet you. Previous experience of managing a large domiciliary care service is a must and the ability to work flexibly to support our customers when they need support is also key for this busy role.

What makes us No. 10 in the UKs Best Super Large Great Places to Work, 6th Best Place in the UK for Great Places for Women to Work, 18th in the Stonewall Top 100 and Investors in People Gold Standard€¦.? Its our brilliant people and culture!

Customer quote

€œWhat a wonderful place Webb Ellis Court is all new and shiny€

Leading a team of frontline support colleagues, youll help us deliver efficient, high quality, cost effective and customer centred services. Youll help empower our customers to live independently, assisting with a range of support needs including frailty and dementia as well as making it a great place to work for our colleagues. As our Assistant Manager, youll ensure the high performance and quality assurance of our services using your experience and brilliant skills in effectively motivating and directing colleagues. Youll also monitor service performance against policy and ensure that the service is visible and accessible to referring agencies and self-referring customers too.

About our team

Your fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team were a work family. There is a large team and we dont just love to support our customers, were there for each other too! You'll work alongside Bridie who is our CQC Registered Manager, Jemma our Community and Wellbeing Manager who leads our housing team alongside our fabulous team of Reablement Workers.  

Working hours

We provide 24-hour support to our customers, so you and your team will work on rota which could include evenings, weekends and bank holidays including on call (in which an enhancement will be paid). As were asking you to be flexible, well also give you the time back that you need to spend time doing the things that matter to you! 

A bit about you

To be awesome in this job, your key strengths will lie in people management and motivation, bringing colleagues together to share information and best practice. Youll maintain strong professional relationships with your peers as well as external stakeholders. Well be impressed with your passion for promoting independence and social inclusion through person centred support, as well as your focus on quality, efficiency and your ability to develop service provision in new and innovative ways. We need a strong leader with proven experience within this setting. 

Youll also have an excellent working knowledge of the Care and Housing and support sectors, safeguarding processes. Youll be reliable and able to respond quickly and appropriately to emerging risks to individuals, and the team. It is also important that you have excellent communication, IT, and strong analytical skills too.

When you join, youll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you dont have a transferrable one.

Want to know more?

If youre not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Client Services Manager job description and find out more about Home Group. Weve also got some short films that show you what its like to work here, and we know youll want to find out more about our award winning benefits and rewards package!

To apply

Dont delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, weve also got some great templates to help you.

Be yourself at Home

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! Were super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!


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