Description:
At Lloyds Banking Group, we’ve transformed the way we create our
digital experiences, so we can engage and support our customers – and
achieve our goal of Helping Britain Recover.
We’re now looking for an experienced Conversation Designer, UX
Copywriter or Content Designer to join our Group Transformation programme,
so we can continue to move towards being the bank of the future.
Want to know more?
You’ll be located in one of our Agile lab environments in Edinburgh.
These multi-disciplinary teams use design thinking to identify the problems
that really matter, so we can make life better for our customers.
About the role:
As the Conversation Designer in the Lab, you’ll be comfortable being
the content specialist. You’ll use strategic UX content design
principles to write concise and engaging copy for both new journeys and to
improve existing ones.
You’ll have experience in creating content for heavily regulated
sectors, preferably financial services. With the confidence to build
positive relationships with and influence partners, you’ll also have
excellent attention to detail and be comfortable handling complex approvals
processes.
Here's where you'll make a difference:
* You have a passion for creating engaging content that adheres to
accessibility standards, and helps our labs create the best possible digital
experiences.
* You love to collaborate and are at your best in a fast-paced team
environment.
* You also love to be proactive, are curious about the wider business and
think strategically.
* You’re a natural communicator and love nothing more than to share
what you’ve crafted and learned with colleagues.
* You’re excited to be a member of the LBG Guild of Conversation
Designers and want to be an active participant in promoting your craft to
the wider business.
What we need from you:
* You’re an experienced UX copywriter, content designer or content
manager (c. five years is ideal) and can write concise, engaging copy that
is the beating heart of our digital experiences.
* You’re comfortable writing on-brand content in multiple tone of
voices. You’ll happily create content across end-to-end journeys,
which could include chatbots, websites, emails, letters, online forms and
reports.
* You’re familiar with the challenges of creating content within a
heavily regulated industry. You can influence and handle stakeholders and
achieve efficient sign off from a range of professional partners, such as
Risk, Legal, Propositions and Brand.
* You like working within multi-discipline team and are happy to adjust how
you work to suit wider lab goals.
* You put the needs of the customer first, no matter the complexity of the
product or services you’re writing about.
Join us and be part of an inclusive, values-led culture that celebrates
diversity, equal opportunity and provides opportunities for flexible
working.
Together we'll make it possible...
So what can we offer you in return?
Whatever your aspiration, you can also expect excellent benefits, personal
development and a career that’s enriching and full of opportunity.
You'll also receive a package that includes
* Discretionary bonus
* Cash sum of 4% which you can exchange for a variety of benefits or simply
take the cash
* Private Medical Insurance
* Pension, where we'll give up to a max of 16%
* Share plans
* 30 days holiday (plus Public)
Are you interested in joining us? Apply today, we’d love to hear
from you...
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