Non-Executive Board Member 

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23 April 2021
Location: Flexible
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Job Description

£10,000 for around two days per month   Manchester and London

The Parliamentary and Health Service Ombudsman (PHSO) provides a national service for citizens with unresolved complaints and with nowhere else to go. We make final decisions on complaints that have not been resolved by UK government departments and the NHS in England, and some other UK public organisations. We do this independently and impartially. 

We are an independent national ombudsman service. We are neither a consumer champion nor an advocacy service. Accountable to Parliament, we share findings from our casework with it, helping Parliament to hold organisations providing public services to account. These findings are also shared more widely to help promote important public service improvements.

We are now at the end of our three-year strategic plan and are well on the way to becoming an exemplary Ombudsman service, clear in our values of Independence, Fairness, Excellence and Transparency. We have taken significant strides forward in resolving challenging cases, producing influential policy reports and restoring the trust of stakeholders. However, there is much to be done and, as we emerge from the pandemic, our priorities include raising the profile of our service and finding more effective ways of reaching vulnerable and disadvantaged communities.   

We are looking for a new Board member who can help us deliver these priorities. With excellent communication and interpersonal skills, you will be someone who enjoys making a genuinely influential contribution to organisations. You will share our commitment to a collaborative approach and help us shape our strategic thinking as we navigate these unprecedented circumstances and move towards a brand new three-year plan.

Closing date is Friday 23rd April 2021.

Work Permit:

All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.