WORK PERMIT:
All applicants must be based in the UK and confirm that they are
able to prove their eligibility to work in the UK.
Job Description
Description:Working flexibly at least 15 hours per month, you will bethere for our customers at key times. This role requires flexibility to coverthe branches in this area, to go where our customers need you. You will play avital role in supporting our branches and our customers by providing theservice needed at the right time and in the right place. Please be aware that we advertise using the full timesalary remuneration figure. This will be pro-rated in line with your hours. Customer * Deliver a highlevel of customer experience by proactively identifying genuine customer needsand making appropriate banking, mortgage and partner referrals, ensuringcustomer needs are met via an appropriate channel in a timely manner and at atime of our customers’ choosing.* Proactivelymanage time to be in the right place at the right time, supporting the overallcustomers’ branch experience and helping to ensure customers aredealt with quickly and professionally, working flexibly across all zones of thebranch including banking hall, counter, self serve and enquiries.* Engage withcustomers in the Banking Hall demonstrating behaviours consistent withDelivering Service/Banking Hall Excellence and Channel of Choice, maximisingthe use of tablets as appropriate; actively educating and assisting customers,including assessing their digital appetite and confidence to help in the mostappropriate and relevant channel for their individual circumstances. Control Environment* Effectivelycomply within the Risk Management Framework including our Policies, Processes,Procedures and Governance to ensure a robust and consistent approach to makethe right decisions and do the right thing for our customers.* Keep up-to-datewith mandatory training and take personal responsibility to ensure you have theappropriate skills and knowledge to remain competent to undertake your role.* Fulfil customertransactions and account servicing requests accurately and compliantly rightfirst time using the system tools and prompts when available.* Undertake NPAroutines when required, making sure that outstanding items are activelyprogressed. People Development* Take ownershipof personal development and performance, and regularly assess and develop yourperformance during coaching, feedback and 1:1s.* Embrace ourVision, Values and Behaviours, bring the brand personality to life anddemonstrate your commitment to Inclusion and Diversity where customers andcolleagues are treated with dignity and respect.
PLEASE NOTE:
We strongly recommend that you do not provide your bank account
details when applying for a job. If you see a vacancy on Asian
Jobsite requesting bank account details please email
webmaster@asianjobsite.co.uk
Login to your account
Forgotten Password
Register a new account
In line with GDPR, we ask that you do NOT send us any information
that can identify children or any of your Sensitive Personal Data
in your CV and application documentation.
