Branch Support Customer Adviser

The role

As the welcoming face of the Halifax brand in our branches you’ll be

down to earth and approachable, taking time to get to know your customers to

help them achieve their financial goals, or find ways to give their money a

boost. Our people are upbeat and passionate about delivering an excellent

customer experience.

By being straightforward and speaking to customers on their level

you’ll take ownership of their queries and get them sorted without

fuss. You’ll help spot chances to create banking more simple for

customers and help them try our latest technology.

Whether you’re greeting customers to help resolve an enquiry

regarding a bill or statement, serving them at the counter or working in any

other area of the branch, you’ll make the most of your talent

– dealing with people and making it an extra special experience for

everyone.

The hours

You'll be employed on a 12-month, fixed-term contract, working 15 hours a

month, with the possibility of working up to an extra 40 hours. You'll work

various hours which will typically cover our customers peak demand times

between 10:30 and 15:30, as well as during holiday periods.

Because customers visit several branches, you'll be available able to work

flexibly and be part of the dedicated teams across different branches in the

local area, and are available every Saturday. Because we value your

flexibility, we'll do our best to facilitate working hours that are suitable

to both you and the business. We have award winning flexible working which

allows you to have a real work life balance. So if you're completing a

project for your college studies, want a role that gives you the time to

pursue other interests, or enjoy spending time with your family,

grandchildren or friends – you could find the working pattern that

suits you.

If you take pride in building excellent customer relationships and are

committed to helping your team be one of the best, this could be just the

start of your career with us.

The reward

We're totally committed to investing in you. Right from the beginning,

we’ll give you excellent training and all the support you need.

You'll join us full time for the first three weeks for a paid induction

training course, giving you the support and confidence to carry out the

role.

You'll have an overall reward package which offers flexibility and choice.

It lets you choose the benefits that suit you and your individual needs,

including additional cash, retail discount vouchers and the opportunity to

buy or sell annual leave.

We advertise our full-time salary which is pro-rata for reduced hours

working. Please note if we receive a large volume of applications, we may

close the role earlier, so don’t delay in submitting your

application.

About us

As part of Lloyds Banking Group we are committed to building a workforce

which reflects the diversity of the customers and communities we serve, and

to creating an inclusive environment where all our colleagues can be

themselves and succeed on merit, so whether this is your first role out of

college, a career change or an opportunity to earn some additional money

following retirement we encourage applications from everyone.

We have appeared in The Times Top 50 employers for women consecutively for

the past eight years. We were named Top Financial Employer and seventh

overall in the 2019 Stonewall Top 100 employers list, which celebrates the

pioneering efforts of leading organisations to build inclusive workplaces.

We recognise that Inclusion and Diversity in the workplace brings about

diversity of thought and leads to better and sounder business decisions and

practices.

Join us and become part of an inclusive, values-led culture, passionate

about making a difference. Whatever your aspiration, you can expect

excellent benefits, personal development and a career that’s

enriching and full of opportunity.

Together we make it possible.