On-Call Customer Adviser

▪ Reviews, verifies and enters data into standard branch systems,

following bank procedures relating to the handling and documentation of

transactions at the counter (e.g. acceptance of deposits, encashment of

cheques, collection and return of cash to safe, etc.).

▪ Interacts courteously to maintain a positive client experience.

▪ Works within current standard compliance processes, systems, and

procedures, and reports simple non-compliance issues.

▪ Carries out simple customer needs support tasks and assists others

by following defined procedures.

▪ Carries out standard customer service activities and responds to a

range of customer enquiries whilst following established practices and

procedures.

▪ Accepts changes at work.

▪ Works according to an assigned schedule.