Team Leader

EMSS

Location: Nottingham
Salary: £ 31,288
Closing Date: 30 August 2016
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WORK PERMIT:
All applicants must be based in the UK and confirm that they are able to prove their eligibility to work in the UK.

Job Description

Location: Loxley House, Nottingham Contract type: Permanent Full Time To lead a team of front line colleagues responsible for service delivery in a commercial environment dealing with the billing & recovery of Council Tax. Key duties: To focus all staff on delivery against commercial targets and to meet the customers requirements and continually enhance their ability to deliver against it. To manage a team with a strong and effective performance management culture, with a drive to deliver efficiencies and support the development of commercial opportunities in a transaction/customer service setting To be responsible for the leadership of all staff in the team, including resourcing planning, workforce planning, performance appraisals, absence management, health and safety ESSENTIAL REQUIREMENTS: Experience of leading a team in a performance culture, against defined KPIs, and able to demonstrate quantifiable improvements in service delivery. Experience of handling conflict and effective performance management of individuals Ability to critically analyse the business and formulate innovative & practical solutions Experience of supporting and leading staff through change For informal enquiries please contact Bev Osborne on Tel: 0115 8764066 or email: bev.osborne@nottinghamcity.gov.uk This post is a regulated activity requiring a barred list check.

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