Housing Concierge

Supported Housing Concierge

Tyneside Foyer, Newcastle City Centre

Full Time (37.5 hpw), working on a 4 on 4 off rota pattern, combination of days & nights

Pay £12.03 ph or Salary £23,464 pa and great benefits including Health Cash Plan

Home, a place where you belong

Were looking for new Supported Housing Concierges to join our growing teams. Here at Home Group we look after our vulnerable customers, but also those with quite complex needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift as a Housing Concierge

If you want a quiet and calm security job, then this is not the job for you! 

There is so much more involved than just, stuck in an office monitoring CCTV or patrolling the premises.

The first line of support for our customers when our wider team or their own support network arent around to help!

Youll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.

Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.

Finally, youll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for a top 10 Great Place to Work in the UK!

You bring

Calm under pressure with great communication skills, some of our customers first language is not English, it is important you can adapt your communication to meet their needs.

You get a kick out of supporting the most vulnerable in society (maybe youve worked in public service, or the military). You know whats required to look after the public and our customers too.

Youre sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.

You recognise when things are about to go wrong and are confident intervening in a sensitive and safe way.€¯

A team player with the confidence to work alone. Dont worry youll have the full back up of our wider team including our out of hours emergency support team.

Our team

Youll join our outgoing team, full of diverse characters, who are all friendly and helpful with newbies. The Tyneside Foyer team is led by our Senior Client Service Manager Emma, who has worked for Home Group since 2017 when she started as a Support Worker and took full advantage of all the training and experience that the company has to offer. She is supported (and couldnt do without) our 2 Client Service Managers, Scott and Jodie who, have all have a wealth of service knowledge to support the teams.

You will also have the support of our awesome Support Coordinators and Support Workers in your day to day tasks in the service.

Job details€¯

Working 4 shifts on 4 shifts off on a 4 week rolling rota between the hours of 19:30 07:15, 20:45 07:45 and 07:45 19:30.

Although youll work nights / lone work, we do get together regularly in the daytime for training and team meetings.

Able to use technology to monitor CCTV, update records on our digital systems, contact emergency services which could include the police or the crisis team.

Youll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

Whats in it for you?

25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!

Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?€¯ Save money with us.

We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!

Colleagues really matters to us, thats why were the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Learn more about our€¯benefits on our website.

Find out more

Click APPLY NOW to see our€¯Housing Concierge job description, find out about€¯us and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. Finally, do let us know if theres anything we can do, to help you shine in our process at recruitment@homegroup.org.uk